TECHNICAL SUPPORT / Technical Support Archive

Technical Support Archive

2020

March

Start date:: March 16, 2020 12:00 am

While UW campuses are suspending face-to-face classes due to COVID-19, your online program remains unaffected. For more information, visit UW System’s Coronavirus (COVID-19) Preparedness website or reach out to your Success Coach. You can also register now for Summer Semester—Courses Begin May 26.

Technical Support hours and availability remain the same.

Affected program(s): Applied Biotechnology (ABT), Applied Computing (APC), BSN-LINC, BSN@Home, Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Healthcare Administration, Independent Learning, Information Technology Management (ITM), Parkside Project Management, Sustainable Management (SMGT)

Start date:: March 13, 2020 6:35 pm
End date:: March 13, 2020 9:44 pm

Start date:: March 5, 2020 1:00 pm
End date:: March 6, 2020 2:00 pm

All media (videos, pictures, slideshows, etc.) in Canvas courses is very slow right now due to a server outage. This outage also affects all UWEX program websites and this Tech Support site. We appreciate your patience as technicians actively work to resolve the issue.

Right now, you can expect long, slow load times of pages that are connected to your UWEX course(s). We will post updates as they develop.

No notices match filter.

February

Start date:: February 22, 2020 12:00 am
End date:: February 24, 2020 10:00 am

UPDATE: This issue has been resolved.

Beginning late on February 22, we were notified of issues encountered by students attempting to access the Virtual Lab for their Data Science (DS), Applied Computing (APC) and Health Information Management and Technology (HIMT) courses. We have reached out to our Virtual Lab partners and will post updates as they develop.

Thank you for your patience!

Affected program(s): Applied Computing (APC), Data Science Degree (DS), Health Information Management & Technology (HIMT)

No notices match filter.

January

Our offices will be closed Monday, January 20, for the Dr. Martin Luther King, Jr. holiday. We will respond to all tickets and voicemails as soon as possible on Tuesday, January 21.

Start date:: January 12, 2020 12:00 am
End date:: January 12, 2020 8:00 am

Access to Canvas may be interrupted between 12 a.m. and 8 a.m. (Central Time) on Sunday, January 12. Please avoid logging in during this time to ensure no work is lost.

Start date:: January 2, 2020 12:00 am
End date:: January 10, 2020 12:00 am

UPDATE: This has been resolved as of 1/10/20.

Students in Flex MAT 105 and BUS 201 for the January 2020 subscription period may experience difficulties accessing ALEKS.

UWEX is working on resolving the issue and will post updates as they develop.

Affected program(s): Flexible Option (Flex)

Start date:: January 2, 2020 12:00 am
End date:: January 2, 2020 11:00 am

UPDATE: This issue appears resolved. If you encounter any difficulties accessing your courses, please contact us using the information to the right on this page.

Some students are unable to see their January subscription period courses in Canvas. We are working on resolving the issue and will post updates as they develop.

Affected program(s): Flexible Option (Flex)

No notices match filter.

2019

December

Start date:: December 8, 2019 8:00 am
End date:: December 8, 2019 10:00 am

From 8 a.m. to 10 a.m. Sunday, December 8, the permission number site will be unavailable due to site updates. Please avoid attempting to register around this time. Full functionality is expected to be restored after the outage.

Affected program(s): Applied Biotechnology (ABT), Applied Computing (APC), Data Science Degree (DS), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Healthcare Administration, Independent Learning, Information Technology Management (ITM), Sustainable Management (SMGT)

Start date:: December 8, 2019 8:00 am
End date:: December 8, 2019 10:00 am

From 8 a.m. to 10 a.m. (Central Time) Sunday, December 8, the Independent Learning (IL) registration function will be unavailable due to site updates. Please avoid attempting to register around this time. Full functionality is expected to be restored after the outage.

Affected program(s): Independent Learning

Start date:: December 3, 2019 2:00 am
End date:: December 3, 2019 3:00 am

Canvas will be undergoing maintenance on Tuesday, December 3, from approximately 2:30 a.m. to 3 a.m. Central Time. You will not be able to log into Canvas at this time. Please schedule any work or studying you plan to do around this outage to avoid issues.

If you encounter difficulties logging into Canvas outside of this time, we will be happy to help.

Affected program(s): Applied Computing (APC), BSN-LINC, BSN@Home, Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Healthcare Administration, Independent Learning, Parkside Project Management, Sustainable Management (SMGT)

No notices match filter.

November

UWEX Tech Support hours will be somewhat shortened for the Thanksgiving holiday weekend. Please see hours below. All times are in Central Time.

Wednesday, November 27: 7 a.m. – 11 p.m.
Thursday, November 28: CLOSED
Friday, November 29: 8 a.m. – 7 p.m.
Saturday, November 30: 8 a.m. – 9 p.m.
Sunday, December 1: 9 a.m. – 11 p.m.

Start date:: November 12, 2019 2:22 pm
End date:: November 12, 2019 7:30 pm

The Permission Number site will be temporarily unavailable Tuesday, November 12th, from approximately 6:00 P.M. until 7:00 P.M., due to scheduled maintenance.

Start date:: November 11, 2019 8:00 am
End date:: November 14, 2019 12:00 am

UPDATE: The phone system has been restored.

The UWEX phone system is currently down for the Student Services department. Success Coaches are actively monitoring e-mail. If you need to speak with your Success Coach, please e-mail them using the program e-mail address you usually use. Thank you for your patience!

No notices match filter.

October

Start date:: October 25, 2019 1:00 pm
End date:: October 25, 2019 3:15 pm

Update: As of 3:15 p.m., the issue appears to have resolved.

As of 2 p.m. on Friday, October 25, UW Milwaukee students experienced difficulty accessing Canvas, D2L, library systems, and all 1Log-In systems. E-mail is functional. UW Milwaukee Help Desk technicians are working on resolving the issue.

No notices match filter.

August

Start date:: August 31, 2019 11:00 pm
End date:: September 1, 2019 3:00 am

The Canvas site will undergo maintenance at 11 p.m. on Saturday, August 31, until about 3 a.m. on Sunday, September 1. You may be unable to log into Canvas and/or complete work during that time.

If you experience difficulties with Canvas outside of those times, please contact our office by submitting the form to the right.

****Our office will be closed for Labor Day on Monday, September 2, but we will be happy to assist as soon as we reopen on Tuesday, September 3.****

No notices match filter.

July

Independent Learning (IL) students may see two “instructor” options when requesting an exam in Examity. Per the instructions in your course, please choose “Examity Faculty.” This will allow you to schedule your exam. Do not choose the name of your instructor – you will not be able to schedule your exam.

If you encounter other issues attempting to schedule your exam in Examity, please let us know by submitting the form to the right and we will be happy to help.

Affected program(s): Independent Learning

Start date:: July 15, 2019 12:00 am
End date:: July 17, 2019 12:00 am

7/17/19 UPDATE: We believe this issue is resolved. If you continue to experience difficulties, please let us know by submitting the form to the right and we will be happy to help.

ORIGINAL MESSAGE:

Students who enrolled in an online Independent Learning class after mid May 2019 may experience difficulties accessing Examity. Technicians are working on resolving this issue, but if you are unable to access Examity, please contact our office by submitting the form to the right and we will be happy to assist.

Affected program(s): Independent Learning

No notices match filter.

June

Start date:: June 12, 2019 12:00 am
End date:: June 13, 2019 6:00 pm

Update: This issue is currently resolved.

UWEX is currently experiencing and outage with the phone system for incoming student calls. We are currently working to resolve the issue, but if you need assistance, please e-mail your Success Coach or the department you are trying to reach.

Thank you for your patience!

Start date:: June 2, 2019 9:00 am
End date:: June 2, 2019 2:00 pm

PRISM will be offline from about 9 a.m. to 2 p.m. on Sunday, June 2nd for maintenance. If you encounter issues with PRISM outside of that time, please fill out and submit the form to the right and we will be happy to assist.

Affected program(s): Flexible Option (Flex)

No notices match filter.

May

Start date:: May 30, 2019 12:00 am
End date:: June 2, 2019 12:00 am

The preferred book vendor of the below programs is experiencing a website outage due to maintenance. We expect the site to be back up by Sunday, June 2.

Applied Computing (APC)
BSN-LINC
Data Science (DS)
Health Information Management and Technology (HIMT)
Health and Wellness Management (HWM)
Healthcare Administration (HCA)
Independent Learning (IL)
Sustainable Management

Affected program(s): Applied Computing (APC), BSN-LINC, Data Science Degree (DS), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Healthcare Administration, Independent Learning, Sustainable Management (SMGT)

Start date:: May 24, 2019 12:00 am
End date:: May 24, 2019 11:00 am

UPDATE: UWEX Phones are now back up and operational.

Thank you for your patience!

Start date:: May 27, 2019 12:00 am
End date:: May 27, 2019 12:00 am

The Tech Support Office will be closed for the Memorial Day holiday on Monday, May 27. Please submit the form to the right and we will respond to you as soon as possible when we return to the office.

Start date:: May 26, 2019 7:00 am
End date:: May 26, 2019 12:00 pm

The below sites will be unavailable due to scheduled maintenance this Sunday, May 26, from approximately 7 a.m. to 11 a.m. Central time:

Independent Learning site (course catalog and IL Student Accounts)
Collaborative registration sites (APC, DS, HCA, HIMT, HWM, SMGT, BSN-LINC)
Instructor grade-entry site (LPV)

If you encounter technical difficulties with those sites outside of the time listed above, please contact our office by filling out and submitting the form to the right.

Some Parkside Project Management students may experience a delay in accessing their Summer courses in Canvas. We expect access to these courses to be restored Monday afternoon. If you continue to experience difficulties accessing your Project Management course in Canvas after Monday afternoon, please let us know by submitting the form to the right.

Affected courses:

PMGT 342
MKT 350
MIS 320
HRM 343

Affected program(s): Parkside Project Management

Start date:: May 10, 2019 4:00 pm
End date:: May 10, 2019 5:00 pm

PRISM will be offline from 4 p.m. to 5 p.m. Central time today for a critical update.

Affected program(s): Flexible Option (Flex)

Start date:: May 12, 2019 1:30 am
End date:: May 12, 2019 6:00 am

Our payment program will be undergoing scheduled maintenance from 1:30 a.m. to 6 a.m. (Central Time) Sunday, May 12. During this time, you may encounter difficulties processing payments for IL courses and extensions and BSN LINC payments. Please do not schedule any payments during this time period. Thank you!

Affected program(s): BSN-LINC, Independent Learning

Start date:: May 3, 2019 12:00 am
End date:: May 3, 2019 11:00 am

5/3/18 10:15 a.m. UPDATE: We have received word from the TurnItIn team that the issue is resolved. If you continue to experience difficulties, please let us know. Thank you!

We have received reports that TurnItIn, an anti-plagiarism application in some courses, is experiencing issues. TurnItIn engineers are aware of the issues and actively working to resolve them. We will post updates as we receive them.

No notices match filter.

April

Start date:: April 25, 2019 12:00 pm
End date:: April 25, 2019 1:00 pm

PRISM will be offline this afternoon for maintenance, April 25, 2019, from approximately 12:00 PM until 1:00 PM. If you encounter difficulties outside of that time, please let us know by submitting the form to the right. Thank you!

Affected program(s): Flexible Option (Flex)

Start date:: April 21, 2019 9:00 am
End date:: April 21, 2019 10:00 am

PRISM will be offline on Sunday, April 21, 2019 from approximately 9:00 AM until 10:00 AM for maintenance. If you encounter difficulties outside of that time, please contact our office by submitting the form to the right.

Affected program(s): Flexible Option (Flex)

No notices match filter.

March

Start date:: March 9, 2019 9:00 am
End date:: March 10, 2019 9:00 pm

PRISM will be offline from Saturday, March 9^th, starting at approximately 9:00 AM and lasting until Sunday, March 10^th, 9 PM, for an upgrade. You will not be able to access PRISM during this time. If you encounter difficulties logging in to PRISM outside of this time, please let us know by submitting the form to the right and we will be happy to help.

Affected program(s): Flexible Option (Flex)

Start date:: March 3, 2019 6:00 am
End date:: March 3, 2019 3:00 pm

SOLAR will be down on Sunday, March 3, from approximately 6 a.m. to approximately noon. Please contact the UW Parkside Help Desk at 262-595-2444 if you encounter difficulties accessing SOLAR outside of that time.

Affected program(s): Flexible Option (Flex)

No notices match filter.

February

Start date:: February 17, 2019 12:00 am
End date:: February 20, 2019 4:00 pm

There is currently an issue being encountered by Data Science and Applied Computing students in the Virtual Lab that is keeping these students from accessing Microsoft Office applications within the Virtual Lab. If you are encountering this issue, please let us know by filling out the form to the right and we will notify the Virtual Lab technicians.

Thank you for your patience as we work toward a solution!

Affected program(s): Applied Computing (APC), Data Science Degree (DS)

No notices match filter.

January

Start date:: January 29, 2019 12:00 pm
End date:: January 31, 2019 12:00 pm

Due to the extreme cold temperatures, the Help Desk will only be available through the web-form to the right until noon on Thursday, January 31. If you need technical assistance, please fill out and submit the form to the right and we will be happy to assist.

Start date:: January 22, 2019 12:00 am
End date:: March 8, 2019 12:00 am

UPDATE: We have received an update that this issue should be resolved for students. Faculty may need to click the “Resubmit to TurnItIn” button if they encounter issues. Thank you for your patience!

TurnItIn, a plagiarism-prevention application, is experiencing errors when students submit assignments. Technicians are working on resolving the issue. If you attempt to submit an assignment and are unable to do so due to the error, please connect with your instructor.

We will post updates as we receive them.

Affected program(s): Applied Computing (APC), Data Science Degree (DS), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Healthcare Administration, Sustainable Management (SMGT)

Start date:: January 15, 2019 3:30 pm
End date:: January 15, 2019 5:30 pm

The below sites may be temporarily unavailable due to maintenance between 3:30 p.m. and 5 p.m., Tuesday, January 15:

Independent Learning website
BSN-LINC registration site
Independent Learning student accounts
Permission Number sites for Applied Computing, Data Science, Healthcare Administration, HIMT, HWM, and Sustainable Management
Independent Learning grade entry site (LPV)

Downtime is not expected to last more than five minutes or so, but you may want to plan any work in these sites outside of the possible outage window (3:30 – 5 p.m., Tuesday, January 15). If you experience difficulties with these sites outside of the outage window, please fill out and submit the form to the right.

No notices match filter.

2018

December

Start date:: December 28, 2018 12:00 pm
End date:: December 28, 2018 6:00 pm

PRISM has been experiencing intermittent issues on Friday, December 28. Technicians are aware of the problem and are working on resolving it.

Thank you for your patience!

Affected program(s): Flexible Option (Flex)

Tech Support will be available on a reduced schedule from Sunday, December 23, through Tuesday, January 1. The hours of operation are below:

Sunday, December 23: 8 a.m. to 6 p.m. (phone calls)
- Submitted forms will be handled until 9 p.m.
Monday, December 24: CLOSED
Tuesday, December 25: CLOSED
Wednesday, December 26: 8 a.m. to 6 p.m. (phone calls)
- Submitted forms will be handled until 9 p.m.
Thursday, December 27: 8 a.m. to 6 p.m. (phone calls)
- Submitted forms will be handled until 9 p.m.
Friday, December 28: 8 a.m. to 6 p.m.
Saturday, December 29: 8 a.m. to 6 p.m.
Sunday, December 30: 8 a.m. to 6 p.m. (phone calls)
- Submitted forms will be handled until 9 p.m.
Monday, December 31: CLOSED
Tuesday, January 1: CLOSED
Wednesday, January 2: 7 a.m. to 11 p.m. (regular business hours)

Start date:: December 20, 2018 12:00 am

When IL students go to change their password in the password portal, some of them are receiving an error indicating that their username is not authorized to access the application. If you encounter this issue, please contact our office by submitting the form to the right.

If you are a new IL student, you may receive the error message after you have set up your account and click “Continue Logging In.” This is a known issue and we have technicians working on resolving it. However, even if you see that screen, you will still be able to log into Canvas, which is a separate website. Please follow the instructions in your welcome e-mail to access your course in Canvas once you have set up your new password and password recovery options.

If you encounter any difficulties with the above, please contact our office by submitting the form to the right.

Affected program(s): Independent Learning

Start date:: December 13, 2018 12:00 am
End date:: December 20, 2018 4:00 pm

Students and employees have reported issues accessing PRISM and other UW Colleges/Extensions sites like e-mail. If you encounter difficulties logging in, please try resetting your password by going to the password reset page and clicking “Forgot Password.” Follow the prompts to reset your password. If you continue to experience difficulties, please let us know by submitting the form to the right.

Technicians are working on resolving the issue; we will post updates as they arrive.

Affected program(s): Flexible Option (Flex), Independent Learning

Start date:: December 12, 2018 1:00 pm
End date:: December 12, 2018 10:00 pm

The permission number sites and the Independent Learning instructor grade-entry site will be unavailable from approximately 8 p.m. until about 9:30 p.m. on Wednesday, December 12, due to scheduled maintenance.

During this time, students in the Applied Computing, BSN-LINC, Data Science, Health Information Management and Technology, Health and Wellness Management, Healthcare Administration, and Sustainable Management programs will be unable to request or obtain permission numbers.

Also during this time, Independent Learning instructors will be unable to enter Independent Learning grades.

We expect functionality to return around 9:30 p.m. Wednesday, December 12. If you experience difficulties outside the time frame listed above, please reach out to Tech Support by submitting the form to the right.

Thank you for your patience!

Start date:: December 3, 2018 12:00 am
End date:: December 10, 2018 2:00 pm

Some UW Milwaukee Flexible Option students may experience difficulties accessing their December – February competency sets in the UW Milwaukee D2L. If you do encounter this difficulty, please submit a ticket by submitting the form to the right and we will be happy to help.

Affected program(s): Flexible Option (Flex)

Start date:: December 2, 2018 9:00 am
End date:: December 2, 2018 2:00 pm

Oracle’s PeopleSoft Campus Solutions (CS) Bundle 51 will be applied to the UW Colleges PRISM production environment.

Affected program(s): Flexible Option (Flex)

No notices match filter.

November

Start date:: November 28, 2018 12:00 am
End date:: December 11, 2018 1:40 pm

There is currently an outage which is causing potential for slow playback of video and narrated PowerPoint presentations in D2L and Canvas. Technologists are aware of the issue and are currently working on resolving it. Thank you for your patience! We will post updates as we receive them.

Start date:: November 17, 2018 8:00 pm
End date:: November 18, 2018 6:00 am

The permission number sites and the Independent Learning instructor grade-entry site will be unavailable Saturday, November 17th, from approximately 8 p.m. until about 6 a.m. Sunday, November 18th, due to scheduled maintenance.

Also during this time, Independent Learning instructors will be unable to enter Independent Learning grades.

We expect functionality to return around 6 a.m. Sunday morning. If you experience difficulties outside the time frame listed above, please reach out to Tech Support by submitting the form to the right.

Thank you for your patience!

Start date:: November 14, 2018 5:00 pm
End date:: November 14, 2018 6:00 pm

On Wednesday, November 14, from 5 p.m. to about 5:30 p.m., some UW Milwaukee websites will be unavailable, including D2L and Canvas. Please keep this in mind and do not submit assignments or attempt to take exams during this time if possible. If you have questions, please connect with UW Milwaukee’s Help Desk.

Affected program(s): Applied Computing (APC), Flexible Option (Flex)

Start date:: November 6, 2018 12:00 am
End date:: November 8, 2018 8:30 am

UPDATE 11/8/18 – This issue is resolved. Thank you for your patience!

We are currently experiencing difficulties with our ticketing system and our response time is a little slower than normal. We appreciate your patience as we work through this issue. If you need assistance, please feel free to call 877-724-7883.

Affected program(s): Applied Computing (APC), BSN-LINC, BSN@Home, Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Independent Learning, Sustainable Management (SMGT)

No notices match filter.

October

Start date:: October 10, 2018 12:00 am
End date:: October 12, 2018 12:00 am

This morning, a power outage at a UW Milwaukee facility has made access to some campus services less reliable. UITS technologists have stabilized affected services but sporadic outages may occur.

Accessing D2L or Canvas with UWM 1Login (your ePantherID) may sporadically fail
Students and instructors may be unable to change their passwords (which can be an issue should their password expire today)

If you or your students encounter issues, please contact the UWM Help Desk (helpdesk@uwm.edu, 414-229-4040) or visit gettechhelp.uwm.edu for a snapshot view of outage updates under the “Unplanned Outages” heading.

Affected program(s): Applied Computing (APC), Flexible Option (Flex)

Start date:: October 2, 2018 12:00 am
End date:: October 5, 2018 12:00 am

UPDATE 10/5/18: This issue has been resolved.

Data Science and Applied Computing students have encountered difficulties working with Excel data in Tableau within the Virtual Lab. We have escalated this to the Virtual Lab technicians and will post updates here as we receive them. If you are encountering this issue for an assignment due soon, you may want to connect with your instructor.

Thank you for your patience!

Affected program(s): Applied Computing (APC), Data Science Degree (DS)

Start date:: October 2, 2018 3:00 pm
End date:: October 2, 2018 3:15 pm

UPDATE: PRISM is back up and running. Thank you for your patience!

PRISM has been experiencing connection problems this afternoon. As result, users are unable to access the PRISM application at this time.

We are working to restore service shortly. We will post you an update shortly on estimated time to restore services.

Affected program(s): Flexible Option (Flex)

No notices match filter.

September

Start date:: September 28, 2018 10:00 am
End date:: September 30, 2018 12:00 am

Several UW Extension CEOEL sites will be unavailable Saturday, September 29, from 9:00 PM until midnight due to a scheduled network outage for a firewall upgrade. Please avoid using the below sites during that time:

Independent Learning site (IL student accounts, registration, etc.)
LPV (Independent Learning Instructors)
BSN Registration site

If you experience difficulties using these sites outside of the time mentioned above, please let us know by submitting the form to the right.

Affected program(s): BSN-LINC, BSN@Home, Independent Learning

UW Milwaukee students are required to reset their passwords every six months. Once your password reset deadline has passed, you may be locked out of accounts. Please check on the status of your UWM ePantherID password expiration on the UWM Identity Management page. A link on the right side of that page will also let you reset your password.

Should you need assistance, please contact the UWM Help Desk by submitting a ticket on their site or by calling 414-229-4040.

UW Milwaukee students who have not reset their passwords may be locked out of their accounts after Thursday, September 27, 2018.

You can check on the status of your UWM ePantherID password expiration on the UWM Identity Management page. A link on the right side of that page will also let you reset your password. Should you need assistance, please contact the UWM Help Desk by submitting a ticket on their site or by calling 414-229-4040.

Affected program(s): Flexible Option (Flex)

Check out this month’s Ouch! newsletter to learn about ways to protect yourself from cyber attacks that may masquerade as important e-mails.

No notices match filter.

August

10/1/18 UPDATE: This issue appears to be resolved. If you continue to experience difficulties resetting your D2L password, please feel free to submit a ticket and we will be happy to look into it further.

We have become aware that students using Gmail e-mail addresses are experiencing difficulties with the following tasks:

Receiving password reset links from D2L
Responding to tickets submitted using the form to the right

If you need to reset your password in D2L and your D2L account is connected to a Gmail account, please submit a ticket to Tech Support with a different (non-gmail) e-mail address and we will be happy to update your account in D2L which should allow you to change your password.

If you need to submit a ticket to Tech Support, please consider using a non-Gmail e-mail address for now. Campus e-mail addresses are recommended whenever possible.

We will continue to look into the problem in search of a resolution. Thank you for your patience!

Affected program(s): Applied Computing (APC), BSN-LINC, BSN@Home, Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Independent Learning, Sustainable Management (SMGT)

Start date:: August 26, 2018 9:00 am
End date:: August 26, 2018 5:00 pm

PRISM will be offline Sunday, August 26th, 2018 from approximately 9 a.m. to 5 p.m. If you encounter difficulties accessing PRISM outside of this time, please submit a ticket by filling out the form to the right and we will be happy to assist as soon as possible.

Affected program(s): Flexible Option (Flex)

Start date:: August 23, 2018 12:00 am
End date:: August 24, 2018 1:30 pm

UPDATE: This issue is resolved.

UPDATE: We anticipate regular phone service to be restored to Independent Learning callers by 2 PM Central Time.

Independent Learning calls are experiencing difficulties within our phone system. If you are an Independent Learning student and need to speak with a Student Success Coach, please call 877-895-3276 and hit 1, then *. You will then be able to be routed to the appropriate office.

We appreciate your patience as we work to resolve this issue!

Affected program(s): Independent Learning

Start date:: August 24, 2018 7:30 pm
End date:: August 24, 2018 10:30 pm

There may be an outage of the below systems between 7:30 and 10:30 PM on Friday, August 24, 2018:

eApplication
Permission Number Sites
PRISM
Independent Learning Registration

If you continue to experience difficulties accessing these sites after 10:30 PM on Friday, August 24, please submit a ticket by filling out the form to the right. We will be happy to assist as soon as possible.

Affected program(s): Applied Computing (APC), BSN-LINC, BSN@Home, Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Independent Learning, Sustainable Management (SMGT)

Check out this month’s Ouch! newsletter to learn about smart devices and how to safely use them and protect your home and information from unwanted attention.

No notices match filter.

July

Start date:: July 1, 2018 6:00 am
End date:: July 1, 2018 10:00 am

PRISM will be offline on Sunday, July 1, 2018 from approximately 6:00 AM until 10:00 AM (Central Daylight Time). If you encounter difficulties outside of those hours, please submit a ticket and we will be happy to help.

Affected program(s): Flexible Option (Flex)

No notices match filter.

June

Start date:: June 15, 2018 12:00 am
End date:: June 18, 2018 9:00 am

PRISM will be offline on Sunday, June 17, 2018 from approximately 9:00 AM until 2:00 PM (Central Daylight Time). If you encounter difficulties outside of those hours, please submit a ticket and we will be happy to help.

Affected program(s): Flexible Option (Flex)

Start date:: June 5, 2018 12:00 am
End date:: June 5, 2018 8:10 am

UPDATE: The outage appears to be resolved. If you encounter further difficulties, please submit a ticket using the form to the right.

We have been notified that the D2L site is down. We are looking into this outage and will post updates as soon as possible. Thank you for your patience!

Affected program(s): Applied Computing (APC), Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Independent Learning, Sustainable Management (SMGT)

No notices match filter.

April

Start date:: April 23, 2018 7:30 am
End date:: April 23, 2018 12:00 pm

UPDATE: Everything now is up and running. If you encounter problems with any of the below sites, please submit a ticket. Thank you!

There will be a planned outage of the below sites on Monday, April 23 from approximately 7:30 a.m. to noon:

Independent Learning website
Permission Number website (Applied Computing, Data Science, Health & Wellness, Health Information Management & Technology, and Sustainable Management)
BSN-LINC registration site
LPV (Independent Learning grade entry site)

After noon on April 23, the sites should be back up and ready for normal use. We thank you for your patience during this planned outage.

Affected program(s): Applied Computing (APC), Data Science Degree (DS), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Independent Learning, Sustainable Management (SMGT)

In an effort by the University of Wisconsin System to ensure the highest level of online security, all UW students, including UW Flexible Option students, are required to change their passwords. If you have not yet updated your password by April 19, 2018, you will be unable to access D2L, your student account in PRISM, or your account in the UWEX Portal, and will be redirected to a website to make this change.

You can find instructions to change your password on the Self-Service Password page of our Knowledge Base.

If you have difficulty resetting your password or are locked out of your account, please submit a ticket on this page and we will be happy to help.

Thank you!

Student Tech Support
University of Wisconsin-Extension
Division of Continuing Education, Outreach & E-Learning
1-877-724-7883

Affected program(s): Flexible Option (Flex)

Start date:: April 2, 2018 7:15 pm
End date:: April 3, 2018 10:00 am

PRISM and D2l services were restored to normal function at 9:30 PM this evening, April 2, 2018.

Please let us know if you are still experiencing PRISM performance issue issues by filling out the web help form at the right of the page at: https://ce.uwex.edu/technical-support/

UWEX / CEOEL TechSupport

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Another update on network issue 8:15 PM: The connectivity issues remain intermittent. Technologists from DoIT continue to investigate for root cause.

We will keep you posted on further updates.

UWEX/CEOEL TechSupport

================================================
We are experiencing intermittent host connectivity loss at DoIT’s network, impacting PRISM and D2L with delayed response time.

When this will be resolved is unknown at this time but we shall post updates as they are received.

UWEX/CEOEL TechSupport

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March

Beginning April 3, and in accordance with UW-System Policy 1030, UWM will begin expiring account passwords every 180 days. Expiration notifications will appear during the login process to UWM affiliated applications such as D2L, pantherLIST, My UW System Portal, EZProxy, etc., two weeks prior to your password expiration date.

If you recently changed your password (prior to this notification), you should still proceed and update your password to be compliant with the policy.

Please visit UWM’s self service password change webpage to change your password. You may also contact the UWM Help Desk at 414-229-4040 for
additional assistance.

Affected program(s): Flexible Option (Flex)

Start date:: March 15, 2018 12:00 am
End date:: March 15, 2018 9:35 am

Learn@UW is currently experiencing issues with some content within courses. We will continue to update this page with additional information as it becomes available. Currently, all UW campuses are reporting this issue.

Please see the UW System Outages page for further information.

UPDATE: This issue has been resolved.

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February

UPDATE: D2L is functioning normally once more.

D2L is currently experiencing issues when loading in the Firefox browser. Other browsers (Internet Explorer, Microsoft Edge, Chrome, etc.) are working, so we encourage you to try loading D2L using them. If you experience troubles using another browser, please submit a ticket and our Tech Support Team will look into it. Thank you!

Start date:: February 27, 2018 4:00 pm
End date:: February 27, 2018 12:00 am

THIS IS A TEST OF THE OUTAGE POSTING SYSTEM

Affected program(s): Applied Computing (APC), Health & Wellness Management (HWM), Sustainable Management (SMGT)

D2L will be unavailable from 5:00 AM – 7:00 AM, Thursdays: March 15 and March 22, due to planned D2L maintenance. For more information on D2L outages, please go to the following link: https://www.wisconsin.edu/d2l/

Start date:: February 10, 2018 10:00 am
End date:: February 11, 2018 8:00 pm

In preparation for VoIP, we will be scheduling a Network Outage starting this Saturday, February 10^th at 10 AM and extending until Sunday, February 11th until 10 PM. This outage will involve network equipment installation and significant configuration efforts that is critical in preparation for new VoIP platform. We don’t anticipate additional work for Sunday but could be necessary. We will provide updates if this does extend into Sunday.

The following CEOEL hosted websites will be unavailable:

Bsn-linc.wisconsin.edu

Ecampus.wisconsin.edu

Veterans.wisconsin.edu

Smgtdate.wisconsin.edu

Admin.wlearn.com (Admin)

IL.wisconsin.edu

Start date:: February 4, 2018 8:00 am
End date:: February 5, 2018 12:00 pm

FLEX Check-In will be unavailable Sunday, 2/4/2018 from 8 am – 12 pm as part of regularly scheduled maintenance. We appreciate you patience during this time. For updates, specific to this maintenance please visit the Outages posting at: https://outages.doit.wisc.edu/outage/94342653caff435f2e9494466299208cab868b7164

Thank you,

CEOEL Student Technical Support

Affected program(s): Flexible Option (Flex)

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2017

December

Start date:: December 11, 2017 12:00 am

Currently the UW Flexible Option Portal is having technical issues. If you are trying to accept your aid and are unable to, please send an email to financialaid@uwex.edu with the amount of aid you would like accepted on your behalf. If you are asking us to accept enough aid to cover your remaining balance, we will make sure that you are not dropped for nonpayment.

We apologize for the inconvenience,

The UW Flexible Option Financial Aid Team

Affected program(s): Flexible Option (Flex)

Start date:: December 12, 2017 12:00 pm
End date:: December 12, 2017 3:00 pm

The Microsoft Imagine WebStore will be undergoing maintenance on December 12, 2017 from 12:00PM – 3:00PM. This maintenance window is expected to last no more than three hours. During this time, the WebStore will be placed in ‘maintenance mode’ and will display a message indicating that the WebStore is temporarily unavailable to the end user.

Affected program(s): Health Information Management & Technology (HIMT)

Start date:: December 10, 2017 9:00 am
End date:: December 10, 2017 2:00 pm

PRISM will be unavailable on Sunday, December 10 from 9:00 AM until 2:00 PM for scheduled maintenance. We apologize for any inconvenience this may cause. Please monitor this website for any updates/changes that may occur.

Affected program(s): Flexible Option (Flex)

Start date:: December 3, 2017 6:00 am
End date:: December 3, 2017 3:00 pm

PRISM will be unavailable on Sunday, December 3 from 6:00 AM until 3:00 PM for scheduled maintenance. We apologize for any inconvenience this may cause. Please monitor this website for any updates/changes that may occur.

Affected program(s): Flexible Option (Flex)

Start date:: December 24, 2017 5:00 am
End date:: January 11, 2018 7:00 am

Planning is underway to perform a transition to new storage infrastructure for the D2L environments (UWM and UWS). This work is scheduled to occur over the Winter Break, which necessitates additional maintenance windows and an extended event on a weekend date. The schedule is as follows, though subject to change.

5-7 a.m. Thursdays – December 24, January 4, and January 11

8 a.m. – 12 p.m., Sunday, January 7, 2018

Thank you for your patience during this process.

Affected program(s): Applied Computing (APC), Flexible Option (Flex)

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November

PHISHING
We have noticed a recent spike in fake emails and online “phishing” attacks. Phishing is an attempt to obtain sensitive information such as usernames, passwords, and credit card details through fraudulent and malicious messages. Our attackers have been using “spoofing”, a method of forging the email to appear to be from another person or company.

Please remember the following, to help protect your personal information:

Do not share your ID or passwords with anyone, including family and friends.
Carefully read any account threats. A communication that contains a threat such as “your account will close immediately” should be treated as suspicious. Do no enter information, or click on any link that seems off.
Who is the email from? Always double check who is sending the email. If a name seems weird, the logo is wrong, or the spelling is off, don’t open the email, or any attachments.
Think before you click. Be suspicious if an email asks you to go to an odd web address, or if the email contains an unusual attachment.
When in doubt, just ask. Please contact The Student Support Service Center if you are unsure if an email is a phishing attempt. The quickest way to contact us is to use the web form to the right.

When your confidential data is compromised, attackers can use your account to send even more phishing messages, as well as steal your information to open credit cards, access additional accounts, or commit other crimes associated with identity theft. It is critical that you protect yourself from these types of attacks. The measures above will help safeguard your private information.

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Technical Support Archive

2020

March

February

January

2019

December

November

October

August

July

June

May

April

March

February

January

2018

December

November

October

September

August

UPDATE: This issue is resolved.

UPDATE: We anticipate regular phone service to be restored to Independent Learning callers by 2 PM Central Time.

July

June

April

March

February

2017

December

November

Online Degrees

Online Courses

Quick Links

Contact Us

2020

March

Covid-19 and Course/Support Availability Update

Some users are experiencing issues when accessing Canvas

Canvas and UWEX websites slow load times

February

Virtual Lab Issues Beginning 2/22/20

January

Office Closed Monday, January 20

Canvas Maintenance Sunday, Jan 12

ALEKS Access for Flex MAT105 AND BUS201

Flex BSBA and AAS January Subscription Period Course Access

2019

December

Permission Number site briefly unavailable December 8

Independent Learning registration outage Sunday, December 8

Planned Canvas Maintenance December 3

November

Thanksgiving hours

OCRS Site Planned Outage

Student Services Phone System Down

October

UWM 1Log-In Outage Affecting Canvas Access

August

Canvas Maintenance This Weekend

July

Independent Learning (IL) Examity Information

Examity Issues

June

UWEX Student Services Phone Outage

PRISM Maintenance Sunday, June 2

May

Bookstore Website Temporary Outage

UWEX Student Services Phone Outage

Tech Support Office Closed Monday, May 27

Some Registration Sites Unavailable 5/26

Parkside Project Management Certificate

PRISM Temporarily Unavailable (May 10)

Online payments temporarily unavailable (May 12)

TurnItIn Issues

April

PRISM Maintenance April 25

PRISM Outage Sunday, April 21

March

PRISM Outage March 9 through March 10

SOLAR Down for Maintenance March 3

February

Virtual Lab Issues with Microsoft Office

January

Help Desk Availability 1/29 - 1/31

TurnItIn Issue

Various sites down temporarily

2018

December

PRISM Access Issues

Tech Support Holiday Hours

Independent Learning (IL) Canvas password reset issues

Reported Difficulties Accessing PRISM, IL Canvas password reset site, UW Colleges e-mail

Scheduled Maintenance 8 p.m. - 9:30 p.m. Wednesday, December 12

UW Milwaukee Flex D2L Access Issues Experienced by Some Students

PRISM will be offline on Sunday, December 2, 2018 from approximately 9:00 AM until 2:00 PM for maintenance.

November

Possible Slow Video and Presentation Issues

Scheduled Maintenance 11/17 - 11/18

UW Milwaukee D2L briefly down 11/14/18

Technical Difficulties

October

UW Milwaukee Power Outage and Intermittent Issues

Virtual Lab Tableau Errors

PRISM Unplanned Outage

September

UW Extension Webpages - Planned Outage September 29

UW Milwaukee Password Reset

September OUCH Newsletter

August

GMAIL difficulties in D2L

PRISM Outage August 26, 2018

Independent Learning Phone Issues

UPDATE: This issue is resolved.

UPDATE: We anticipate regular phone service to be restored to Independent Learning callers by 2 PM Central Time.