Due to the extreme cold temperatures, the Help Desk will only be available through the web-form to the right until noon on Thursday, January 31. If you need technical assistance, please fill out and submit the form to the right and we will be happy to assist.
Affected program(s): Applied Computing (APC), BSN-LINC, BSN@Home, Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Healthcare Administration, Independent Learning, Sustainable Management (SMGT)
TurnItIn, a plagiarism-prevention application, is experiencing errors when students submit assignments. Technicians are working on resolving the issue. If you attempt to submit an assignment and are unable to do so due to the error, please connect with your instructor.
We will post updates as we receive them.
Affected program(s): Applied Computing (APC), Data Science Degree (DS), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Healthcare Administration, Sustainable Management (SMGT)
The below sites may be temporarily unavailable due to maintenance between 3:30 p.m. and 5 p.m., Tuesday, January 15:
Downtime is not expected to last more than five minutes or so, but you may want to plan any work in these sites outside of the possible outage window (3:30 – 5 p.m., Tuesday, January 15). If you experience difficulties with these sites outside of the outage window, please fill out and submit the form to the right.
Affected program(s): Applied Computing (APC), BSN-LINC, Data Science Degree (DS), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Healthcare Administration, Independent Learning, Sustainable Management (SMGT)
No notices match filter.
PRISM has been experiencing intermittent issues on Friday, December 28. Technicians are aware of the problem and are working on resolving it.
Thank you for your patience!
Affected program(s): Flexible Option (Flex)
Tech Support will be available on a reduced schedule from Sunday, December 23, through Tuesday, January 1. The hours of operation are below:
Affected program(s): Applied Computing (APC), BSN-LINC, BSN@Home, Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Healthcare Administration, Independent Learning, Sustainable Management (SMGT)
When IL students go to change their password in the password portal, some of them are receiving an error indicating that their username is not authorized to access the application. If you encounter this issue, please contact our office by submitting the form to the right.
If you are a new IL student, you may receive the error message after you have set up your account and click “Continue Logging In.” This is a known issue and we have technicians working on resolving it. However, even if you see that screen, you will still be able to log into Canvas, which is a separate website. Please follow the instructions in your welcome e-mail to access your course in Canvas once you have set up your new password and password recovery options.
If you encounter any difficulties with the above, please contact our office by submitting the form to the right.
Affected program(s): Independent Learning
Students and employees have reported issues accessing PRISM and other UW Colleges/Extensions sites like e-mail. If you encounter difficulties logging in, please try resetting your password by going to the password reset page and clicking “Forgot Password.” Follow the prompts to reset your password. If you continue to experience difficulties, please let us know by submitting the form to the right.
Technicians are working on resolving the issue; we will post updates as they arrive.
Affected program(s): Flexible Option (Flex), Independent Learning
The permission number sites and the Independent Learning instructor grade-entry site will be unavailable from approximately 8 p.m. until about 9:30 p.m. on Wednesday, December 12, due to scheduled maintenance.
During this time, students in the Applied Computing, BSN-LINC, Data Science, Health Information Management and Technology, Health and Wellness Management, Healthcare Administration, and Sustainable Management programs will be unable to request or obtain permission numbers.
Also during this time, Independent Learning instructors will be unable to enter Independent Learning grades.
We expect functionality to return around 9:30 p.m. Wednesday, December 12. If you experience difficulties outside the time frame listed above, please reach out to Tech Support by submitting the form to the right.
Thank you for your patience!
Affected program(s): Applied Computing (APC), BSN-LINC, Data Science Degree (DS), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Healthcare Administration, Independent Learning, Sustainable Management (SMGT)
Some UW Milwaukee Flexible Option students may experience difficulties accessing their December – February competency sets in the UW Milwaukee D2L. If you do encounter this difficulty, please submit a ticket by submitting the form to the right and we will be happy to help.
Affected program(s): Flexible Option (Flex)
Oracle’s PeopleSoft Campus Solutions (CS) Bundle 51 will be applied to the UW Colleges PRISM production environment.
Affected program(s): Flexible Option (Flex)
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There is currently an outage which is causing potential for slow playback of video and narrated PowerPoint presentations in D2L and Canvas. Technologists are aware of the issue and are currently working on resolving it. Thank you for your patience! We will post updates as we receive them.
Affected program(s): Applied Computing (APC), BSN-LINC, BSN@Home, Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Healthcare Administration, Independent Learning, Sustainable Management (SMGT)
The permission number sites and the Independent Learning instructor grade-entry site will be unavailable Saturday, November 17th, from approximately 8 p.m. until about 6 a.m. Sunday, November 18th, due to scheduled maintenance.
During this time, students in the Applied Computing, BSN-LINC, Data Science, Health Information Management and Technology, Health and Wellness Management, Healthcare Administration, and Sustainable Management programs will be unable to request or obtain permission numbers.
Also during this time, Independent Learning instructors will be unable to enter Independent Learning grades.
We expect functionality to return around 6 a.m. Sunday morning. If you experience difficulties outside the time frame listed above, please reach out to Tech Support by submitting the form to the right.
Thank you for your patience!
Affected program(s): Applied Computing (APC), BSN-LINC, Data Science Degree (DS), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Healthcare Administration, Independent Learning, Sustainable Management (SMGT)
On Wednesday, November 14, from 5 p.m. to about 5:30 p.m., some UW Milwaukee websites will be unavailable, including D2L and Canvas. Please keep this in mind and do not submit assignments or attempt to take exams during this time if possible. If you have questions, please connect with UW Milwaukee’s Help Desk.
Affected program(s): Applied Computing (APC), Flexible Option (Flex)
UPDATE 11/8/18 – This issue is resolved. Thank you for your patience!
We are currently experiencing difficulties with our ticketing system and our response time is a little slower than normal. We appreciate your patience as we work through this issue. If you need assistance, please feel free to call 877-724-7883.
Affected program(s): Applied Computing (APC), BSN-LINC, BSN@Home, Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Independent Learning, Sustainable Management (SMGT)
No notices match filter.
This morning, a power outage at a UW Milwaukee facility has made access to some campus services less reliable. UITS technologists have stabilized affected services but sporadic outages may occur.
If you or your students encounter issues, please contact the UWM Help Desk (, 414-229-4040) or visit gettechhelp.uwm.edu for a snapshot view of outage updates under the “Unplanned Outages” heading.
Affected program(s): Applied Computing (APC), Flexible Option (Flex)
UPDATE 10/5/18: This issue has been resolved.
Data Science and Applied Computing students have encountered difficulties working with Excel data in Tableau within the Virtual Lab. We have escalated this to the Virtual Lab technicians and will post updates here as we receive them. If you are encountering this issue for an assignment due soon, you may want to connect with your instructor.
Thank you for your patience!
Affected program(s): Applied Computing (APC), Data Science Degree (DS)
UPDATE: PRISM is back up and running. Thank you for your patience!
PRISM has been experiencing connection problems this afternoon. As result, users are unable to access the PRISM application at this time.
We are working to restore service shortly. We will post you an update shortly on estimated time to restore services.
Affected program(s): Flexible Option (Flex)
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Several UW Extension CEOEL sites will be unavailable Saturday, September 29, from 9:00 PM until midnight due to a scheduled network outage for a firewall upgrade. Please avoid using the below sites during that time:
If you experience difficulties using these sites outside of the time mentioned above, please let us know by submitting the form to the right.
Affected program(s): BSN-LINC, BSN@Home, Independent Learning
UW Milwaukee students are required to reset their passwords every six months. Once your password reset deadline has passed, you may be locked out of accounts. Please check on the status of your UWM ePantherID password expiration on the UWM Identity Management page. A link on the right side of that page will also let you reset your password.
Should you need assistance, please contact the UWM Help Desk by submitting a ticket on their site or by calling 414-229-4040.
UW Milwaukee students who have not reset their passwords may be locked out of their accounts after Thursday, September 27, 2018.
You can check on the status of your UWM ePantherID password expiration on the UWM Identity Management page. A link on the right side of that page will also let you reset your password. Should you need assistance, please contact the UWM Help Desk by submitting a ticket on their site or by calling 414-229-4040.
Affected program(s): Flexible Option (Flex)
Check out this month’s Ouch! newsletter to learn about ways to protect yourself from cyber attacks that may masquerade as important e-mails.
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10/1/18 UPDATE: This issue appears to be resolved. If you continue to experience difficulties resetting your D2L password, please feel free to submit a ticket and we will be happy to look into it further.
We have become aware that students using Gmail e-mail addresses are experiencing difficulties with the following tasks:
If you need to reset your password in D2L and your D2L account is connected to a Gmail account, please submit a ticket to Tech Support with a different (non-gmail) e-mail address and we will be happy to update your account in D2L which should allow you to change your password.
If you need to submit a ticket to Tech Support, please consider using a non-Gmail e-mail address for now. Campus e-mail addresses are recommended whenever possible.
We will continue to look into the problem in search of a resolution. Thank you for your patience!
Affected program(s): Applied Computing (APC), BSN-LINC, BSN@Home, Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Independent Learning, Sustainable Management (SMGT)
PRISM will be offline Sunday, August 26th, 2018 from approximately 9 a.m. to 5 p.m. If you encounter difficulties accessing PRISM outside of this time, please submit a ticket by filling out the form to the right and we will be happy to assist as soon as possible.
Affected program(s): Flexible Option (Flex)
Independent Learning calls are experiencing difficulties within our phone system. If you are an Independent Learning student and need to speak with a Student Success Coach, please call 877-895-3276 and hit 1, then *. You will then be able to be routed to the appropriate office.
We appreciate your patience as we work to resolve this issue!
Affected program(s): Independent Learning
There may be an outage of the below systems between 7:30 and 10:30 PM on Friday, August 24, 2018:
If you continue to experience difficulties accessing these sites after 10:30 PM on Friday, August 24, please submit a ticket by filling out the form to the right. We will be happy to assist as soon as possible.
Affected program(s): Applied Computing (APC), BSN-LINC, BSN@Home, Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Independent Learning, Sustainable Management (SMGT)
Check out this month’s Ouch! newsletter to learn about smart devices and how to safely use them and protect your home and information from unwanted attention.
No notices match filter.
PRISM will be offline on Sunday, July 1, 2018 from approximately 6:00 AM until 10:00 AM (Central Daylight Time). If you encounter difficulties outside of those hours, please submit a ticket and we will be happy to help.
Affected program(s): Flexible Option (Flex)
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PRISM will be offline on Sunday, June 17, 2018 from approximately 9:00 AM until 2:00 PM (Central Daylight Time). If you encounter difficulties outside of those hours, please submit a ticket and we will be happy to help.
Affected program(s): Flexible Option (Flex)
UPDATE: The outage appears to be resolved. If you encounter further difficulties, please submit a ticket using the form to the right.
We have been notified that the D2L site is down. We are looking into this outage and will post updates as soon as possible. Thank you for your patience!
Affected program(s): Applied Computing (APC), Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Independent Learning, Sustainable Management (SMGT)
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UPDATE: Everything now is up and running. If you encounter problems with any of the below sites, please submit a ticket. Thank you!
There will be a planned outage of the below sites on Monday, April 23 from approximately 7:30 a.m. to noon:
After noon on April 23, the sites should be back up and ready for normal use. We thank you for your patience during this planned outage.
Affected program(s): Applied Computing (APC), Data Science Degree (DS), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Independent Learning, Sustainable Management (SMGT)
In an effort by the University of Wisconsin System to ensure the highest level of online security, all UW students, including UW Flexible Option students, are required to change their passwords. If you have not yet updated your password by April 19, 2018, you will be unable to access D2L, your student account in PRISM, or your account in the UWEX Portal, and will be redirected to a website to make this change.
You can find instructions to change your password on the Self-Service Password page of our Knowledge Base.
If you have difficulty resetting your password or are locked out of your account, please submit a ticket on this page and we will be happy to help.
Thank you!
Student Tech Support
University of Wisconsin-Extension
Division of Continuing Education, Outreach & E-Learning
1-877-724-7883
Affected program(s): Flexible Option (Flex)
PRISM and D2l services were restored to normal function at 9:30 PM this evening, April 2, 2018.
Please let us know if you are still experiencing PRISM performance issue issues by filling out the web help form at the right of the page at: https://ce.uwex.edu/technical-support/
UWEX / CEOEL TechSupport
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Another update on network issue 8:15 PM: The connectivity issues remain intermittent. Technologists from DoIT continue to investigate for root cause.
We will keep you posted on further updates.
UWEX/CEOEL TechSupport
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We are experiencing intermittent host connectivity loss at DoIT’s network, impacting PRISM and D2L with delayed response time.
When this will be resolved is unknown at this time but we shall post updates as they are received.
UWEX/CEOEL TechSupport
Affected program(s): Applied Computing (APC), Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Sustainable Management (SMGT)
No notices match filter.
Beginning April 3, and in accordance with UW-System Policy 1030, UWM will begin expiring account passwords every 180 days. Expiration notifications will appear during the login process to UWM affiliated applications such as D2L, pantherLIST, My UW System Portal, EZProxy, etc., two weeks prior to your password expiration date.
If you recently changed your password (prior to this notification), you should still proceed and update your password to be compliant with the policy.
Please visit UWM’s self service password change webpage to change your password. You may also contact the UWM Help Desk at 414-229-4040 for
additional assistance.
Affected program(s): Flexible Option (Flex)
Learn@UW is currently experiencing issues with some content within courses. We will continue to update this page with additional information as it becomes available. Currently, all UW campuses are reporting this issue.
Please see the UW System Outages page for further information.
UPDATE: This issue has been resolved.
Affected program(s): Applied Computing (APC), Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Sustainable Management (SMGT)
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UPDATE: D2L is functioning normally once more.
D2L is currently experiencing issues when loading in the Firefox browser. Other browsers (Internet Explorer, Microsoft Edge, Chrome, etc.) are working, so we encourage you to try loading D2L using them. If you experience troubles using another browser, please submit a ticket and our Tech Support Team will look into it. Thank you!
Affected program(s): Applied Computing (APC), Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Sustainable Management (SMGT)
THIS IS A TEST OF THE OUTAGE POSTING SYSTEM
Affected program(s): Applied Computing (APC), Health & Wellness Management (HWM), Sustainable Management (SMGT)
D2L will be unavailable from 5:00 AM – 7:00 AM, Thursdays: March 15 and March 22, due to planned D2L maintenance. For more information on D2L outages, please go to the following link: https://www.wisconsin.edu/d2l/
Affected program(s): Applied Computing (APC), Data Science Degree (DS), Flexible Option (Flex), Health & Wellness Management (HWM), Health Information Management & Technology (HIMT), Sustainable Management (SMGT)
In preparation for VoIP, we will be scheduling a Network Outage starting this Saturday, February 10th at 10 AM and extending until Sunday, February 11th until 10 PM. This outage will involve network equipment installation and significant configuration efforts that is critical in preparation for new VoIP platform. We don’t anticipate additional work for Sunday but could be necessary. We will provide updates if this does extend into Sunday.
The following CEOEL hosted websites will be unavailable:
Bsn-linc.wisconsin.edu
Ecampus.wisconsin.edu
Veterans.wisconsin.edu
Register.wlearn.com (OCRS)
Smgtdate.wisconsin.edu
Admin.wlearn.com (Admin)
IL.wisconsin.edu
FLEX Check-In will be unavailable Sunday, 2/4/2018 from 8 am – 12 pm as part of regularly scheduled maintenance. We appreciate you patience during this time. For updates, specific to this maintenance please visit the Outages posting at: https://outages.doit.wisc.edu/outage/94342653caff435f2e9494466299208cab868b7164
Thank you,
CEOEL Student Technical Support
Affected program(s): Flexible Option (Flex)
No notices match filter.
Currently the UW Flexible Option Portal is having technical issues. If you are trying to accept your aid and are unable to, please send an email to with the amount of aid you would like accepted on your behalf. If you are asking us to accept enough aid to cover your remaining balance, we will make sure that you are not dropped for nonpayment.
We apologize for the inconvenience,
The UW Flexible Option Financial Aid Team
Affected program(s): Flexible Option (Flex)
The Microsoft Imagine WebStore will be undergoing maintenance on December 12, 2017 from 12:00PM – 3:00PM. This maintenance window is expected to last no more than three hours. During this time, the WebStore will be placed in ‘maintenance mode’ and will display a message indicating that the WebStore is temporarily unavailable to the end user.
Affected program(s): Health Information Management & Technology (HIMT)
PRISM will be unavailable on Sunday, December 10 from 9:00 AM until 2:00 PM for scheduled maintenance. We apologize for any inconvenience this may cause. Please monitor this website for any updates/changes that may occur.
Affected program(s): Flexible Option (Flex)
PRISM will be unavailable on Sunday, December 3 from 6:00 AM until 3:00 PM for scheduled maintenance. We apologize for any inconvenience this may cause. Please monitor this website for any updates/changes that may occur.
Affected program(s): Flexible Option (Flex)
Planning is underway to perform a transition to new storage infrastructure for the D2L environments (UWM and UWS). This work is scheduled to occur over the Winter Break, which necessitates additional maintenance windows and an extended event on a weekend date. The schedule is as follows, though subject to change.
Thank you for your patience during this process.
Affected program(s): Applied Computing (APC), Flexible Option (Flex)
No notices match filter.
PHISHING
We have noticed a recent spike in fake emails and online “phishing” attacks. Phishing is an attempt to obtain sensitive information such as usernames, passwords, and credit card details through fraudulent and malicious messages. Our attackers have been using “spoofing”, a method of forging the email to appear to be from another person or company.
Please remember the following, to help protect your personal information:
When your confidential data is compromised, attackers can use your account to send even more phishing messages, as well as steal your information to open credit cards, access additional accounts, or commit other crimes associated with identity theft. It is critical that you protect yourself from these types of attacks. The measures above will help safeguard your private information.
No notices match filter.
University of Wisconsin Extended Campus
5602 Research Park Blvd., Suite 300
Madison, WI 53719
Phone: 1-877-UW-LEARN (895-3276)
Phone: 1-877-UW-LEARN (895-3276)
Fax: 608-265-9396