TECHNICAL SUPPORT

Continuing Education Outreach and E-Learning (CEOEL) Tech Support provides assistance with D2L course access and/or course-related software or hardware questions.

ANNOUNCEMENTS:

PHISHING
We have noticed a recent spike in fake emails and online “phishing” attacks.  Phishing is an attempt to obtain sensitive information such as usernames, passwords, and credit card details through fraudulent and malicious messages.  Our attackers have been using “spoofing”, a method of forging the email to appear to be from another person or company.

Please remember the following, to help protect your personal information:

• Do not share your ID or passwords with anyone, including family and friends.
• Carefully read any account threats.  A communication that contains a threat such as “your account will close immediately” should be treated as suspicious. Do no enter information, or click on any link that seems off.
• Who is the email from? Always double check who is sending the email.  If a name seems weird, the logo is wrong, or the spelling is off, don’t open the email, or any attachments.
• Think before you click.  Be suspicious if an email asks you to go to an odd web address, or if the email contains an unusual attachment.
• When in doubt, just ask.  Please contact The Student Support Service Center if you are unsure if an email is a phishing attempt.  The quickest way to contact us is to use the web form to the right.

When your confidential data is compromised, attackers can use your account to send even more phishing messages, as well as steal your information to open credit cards, access additional accounts, or commit other crimes associated with identity theft. It is critical that you protect yourself from these types of attacks. The measures above will help safeguard your private information.

What’s the D2L login address?

• Flexible Option students: http://flex.wisconsin.edu/d2l/
• All other students: https://uwli.courses.wisconsin.edu/

How do I reset my username or password?

Forgot Username? 

• Contact Tech Support using the info on the right or (at the bottom if you are on a mobile device).

Forgot Password?

• Flexible Option students:  Please follow the instructions on the Flexible Option D2L page.
• All other students:  Please go to https://uwli.courses.wisconsin.edu/ and click on the “Forgot Password” link.  Enter your username and follow the instructions that are sent to your email address.

What steps can I take to resolve D2L issues?

Many issues with the display of content and the functionality of D2L can be resolved by completing the following actions. If you are unsure about these potential solutions or they don’t   solve the problem, contact Tech Support using the info on the right or (at the bottom if you are on a mobile device).

• Try a different browser – It is not uncommon for problems to be caused by browsers, even supported ones. If, for example, you’re using Firefox and something in the course isn’t working quite right, you might want to try Google Chrome. Supported browsers are Firefox and Chrome (Windows and Mac), Internet Explorer 9+ (Windows), and Safari 6+ (Mac).
• Clear your browser’s cache – This may help resolve display issues, especially when your instructor indicates the course content has been modified and you don’t see the expected changes. This guide has info on a number of browsers for both Windows and Mac.
• Restart your computer – This simple step can actually solve many problems. Sometimes your computer needs to “start fresh” and restarting it essentially clears the current state of the software and allows the computer start with a clean slate.

How can I confirm my computer meets the minimum requirements?

Just visit this page with each computer you plan on using for your online coursework and the System Requirements Utility below will automatically run a scan of your computer and provide you with feedback on your system. Check below to see the results for the computer you’re using right now! Please check your program for additional program-specific hardware and software requirements.

Notes regarding web browsers: Mozilla Firefox and Google Chrome are available for both Windows and Macintosh (or Mac).