Continuing Education Outreach and E-Learning (CEOEL) Tech Support provides assistance with D2L course access and/or course-related software or hardware questions.
- Start date:
- December 20, 2018 12:00 am
When IL students go to change their password in the password portal, some of them are receiving an error indicating that their username is not authorized to access the application. If you encounter this issue, please contact our office by submitting the form to the right.
If you are a new IL student, you may receive the error message after you have set up your account and click “Continue Logging In.” This is a known issue and we have technicians working on resolving it. However, even if you see that screen, you will still be able to log into Canvas, which is a separate website. Please follow the instructions in your welcome e-mail to access your course in Canvas once you have set up your new password and password recovery options.
If you encounter any difficulties with the above, please contact our office by submitting the form to the right.
Affected program(s): Independent Learning