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Instructional Design

Common Accessibility Challenges Faced by Students and How We Can Help Fix Them

By Brian Chervitz
April 27, 2023

As part of serving the people of Wisconsin, UW Extended Campus strives to ensure every student, no matter what, can earn a high-quality and accessible postsecondary education. In service to this goal, the UWEX Instructional Design team and faculty work together to fix the common accessibility challenges faced by UW students. In fact, the UWEX ID team works hard to check our courses to address many potential accessibility issues before they ever become problematic. Checking images, HTML code, text, videos, language, links, and more is part of our process for every course.

What about your course announcements? We know things can change and you may need to share other learning resources or web links with your students in an announcement. While the ID team is available to lend a hand, we want you to feel confident in ensuring your announcements or other course updates are as accessible as the rest of the course.

In the video below, see how three common challenges might appear in a course announcement, and how they can be fixed using the accessibility tool already integrated into Canvas. The rest of this article reviews some challenges beyond those addressed in the video.

See the video on MS Stream.
Download the “Common Accessibility Challenges and How to Fix Them” infographic above or the accessible PDF to share with your students or colleagues.

Further Issues, Their Causes, and How We Fix Them

There are several other accessibility issues that the ID team addresses during the design of a course. Check out how we fix the issues below.

Issue: Students who are deaf or hard of hearing aren’t getting the key information from a video. 

The cause of this issue 

The video likely doesn’t have a transcription or closed captioning (or the captions are inaccurate). 

How we fix it 

If there is a video as a learning resource, we need to verify that the video has captions or a transcription. Resources made with UWEX Media Services automatically have both. To resolve a lack of captions or a transcript, we might reach out to the instructor to either make them or find a new video. 

Best practices 

To make videos as accessible as possible, we comply with following best practices: 

  • Captions are best for videos while transcriptions are best for audio-only resources. 
  • If using auto-generated captioning, rewatch the video to check that the captions line up with the audio, there are no critical errors, and fix likely mistakes, such as names or acronyms. 

For more information, visit the Transcripts page from the Web Accessibility Initiative as well as the Captions/Subtitles page from the Web Accessibility Initiative.

Issue: Students using assistive technology can’t distinguish links when searching through them. 

The cause(s) of this issue 

Screen readers will read all the text that is on the screen, including URLs, letter by letter (“h-t-t-p-colon-slash-slash-w-w-w-dot…”). Furthermore, screen readers can jump from link to link for easier navigation, but knowing the correct link to select can be a challenge if they all say, “Click here.” 

How we fix it 

We make each link on a page succinct, descriptive, and unique. Consider the differences between the following three examples: 

  1. Here is the website for the Web Accessibility Initiative: https://www.w3.org/WAI/fundamentals/accessibility-intro/.
  2. Click here to view the Web Accessibility Initiative website.
  3. The Web Accessibility Initiative website has plenty of resources to help you. 

The third example has the most accessible link because it is unique and concisely describes the link’s destination. 

Best practices 

For clear and accessible links, we comply with following best practices: 

  • Avoid phrases like “click here” or “read more.” Even if the student only reads the linked text, they should know exactly where the link takes them. 

Issue: Students using assistive technology have difficulty finding the information they need on the page. 

The cause(s) of this issue 

In addition to the challenges described in the video, there are a few other reasons a webpage can be inaccessible. One is an inefficient or clunky presentation of information. Just as an entirely written-out URL can disrupt the smooth reading of a paragraph or list, the use of a table to structure a page could prevent a logical interpretation of the page by assistive technology. 

How we fix it 

As mentioned above, w make sure links are succinct, descriptive, and unique. In addition, we check that tables are only used to present tabular data. If the situation demands a table to help us structure the page layout, we will change the HTML code to set the table to role=”presentation”, such as in the image below. 

In the image, the HTML code of a table is shown. In the table tag, the role attribute has been set to presentation.

Best practices 

To ensure the course’s pages present information undisrupted, we comply with following best practices: 

  • In the body of the text, write in short, clear sentences and paragraphs, and use list formatting as appropriate. 
  • When using tables to present data, include headers and a caption. 

How to Use Plain Language in Your Online Course

By Abbie Amadio
April 26, 2023

Download the “How to Use Plain Language in Your Online Course” infographic above or the accessible PDF to share with your students or colleagues.

If you’ve ever tried to explain your work or research to anyone outside your field, you may have realized how much your discipline relies on specialized language that is often difficult for people outside your field to understand. To students, this type of language can be especially intimidating. And even more so when they aspire to join your profession or discipline and may not want to admit they don’t understand something.

But jargon doesn’t only occur in academia—it occurs across fields, especially in health and medicine where critical information often needs to be communicated to patients and the public. With this in mind, U.S. Congress passed the Plain Writing Act in 2010 to make public communications from the federal government clearer and easier to understand. But many of the plain writing techniques detailed in the 2010 Act can be used to make any type of writing clearer. In your courses, these techniques can be used to explain lengthy assignments, assessments, or discussion prompts. They can also be used for longer-form writing and media like presentations and scripts. Many of the techniques highlighted in this article are especially useful for writing online, where many readers often skim the page and look for what they need to know and what they need to do.

To put it simply, plain language is used to communicate complex topics to a broad audience in a digestible way. And it’s an important part of making online courses at UW Extended Campus accessible for all students. Here are some key techniques to write in plain (or plainer) language in your online courses.

Know Your Audience

Write for your audience (your students), and write directly to one person in the class. Use “I” to refer to yourself and “you” to refer to your reader.

Use Detailed Headings

Use detailed headings, so your reader understands how your document is organized. Consider writing headings as questions or statements. To keep your headings accessible though, keep them under 120 characters in length.

Use Simple Verbs & Present Tense

Tell your reader what they should do and keep it simple. Write in the present tense, and use “must” to communicate anything your reader is required to do. For example, avoid “should.” Rather than telling students, “You should keep your paper under two pages,” say, “You must keep your paper under two pages.”

Keep Sentences & Paragraphs Short

Limit sentences to one idea and paragraphs to one topic. When you write a sentence, remember to put your subject, verb, and object close together, and keep any modifying information concise.

Use Examples, Tables, & Lists

Use examples to clarify abstract concepts, tables to break up and organize complex information, and lists to highlight important tasks.

Format Carefully

Only use bold for emphasis, and use it sparingly. Avoid writing in all capital letters or underlining, which can be distracting or confusing. Only use underlining for links.

If you’re interested in reading the complete guidelines, check out the Federal Plain Language Guidelines.

See Plain Language in Action!

Here are two examples from an introductory marketing course that have been revised using plain language techniques. The first example is instructions for an essay assignment; the second is an excerpt from an instructor’s commentary. Both examples use some of the same techniques (notated in pink italicized text) to make the language clearer.

Original Instructions

As part of your academic obligations to this course and its field, expectations are that you write an eight- to ten-page essay using one-inch margins, double-spaced, 12-point, Times New Roman font, that examines a current trend in the marketing industry such as privacy marketing, micro-influencing, chatbots, social commerce, or another topic. Write 2000-2500 words.

Revised Instructions

In this course, you will write an essay on a current trend in marketing. Directly address your reader. → You may choose to write about privacy marketing, micro-influencing, chatbots, social commerce, or another marketing trend. ← Use consistent language. Use the same words to refer to the same things. Your essay must be 8 to 10 pages (2,000 to 2,500 words) double-spaced in 12-point, Times New Roman font with one-inch margins. ← Group similar information together.

Original Commentary

Consumers make many purchasing decisions, some rather unimportant day-to-day purchases, and some substantial and infrequent decisions. The amount of effort we put into making these decisions depends on many factors. For example, when you are choosing a snack to buy to take to a party, some factors you may not even be aware of that are part of your decision may include: How much can you afford to spend? Does an advertisement you’ve seen for a snack item come to mind? If no one likes your snack, will you feel embarrassed? Would you feel guilty for bringing an item you consider to be junk food if the people at the party are health and fitness oriented? On the other hand, would you feel awkward if you brought a health-food snack to a group that prefers beer and nachos? What if you’re taking the snack to a birthday celebration for an 8-year-old? Maybe you previously brought a certain snack to an event that was the hit of the party so you’ll return to the store to buy the same item without considering other alternatives.

Now that students have some understanding of consumer-buying processes, in the next module, they will be asked to author and submit a document in which they assess their own purchasing decision.

Revised Commentary

Consumers make many purchasing decisions. Some are routine, but others are rare and much more significant. ← Keep sentences short. Try to use one idea per sentence. This sentence was split into two separate sentences. The effort we put into these decisions depends on many factors.

Say, for example, you must choose a snack to bring to a party. You might consider the following questions:

  • How much can you afford to spend?
  • Did you recently see an advertisement for a particular snack?
  • Will you feel embarrassed if no one likes your snack?
  • Would you feel guilty bringing junk food if the group is health conscious? ← Keep language consistent. Use the same words to refer to the same things.
  • Would you feel awkward bringing a healthy snack if the group prefers beer and nachos? ← See the above list item. These two items were revised to use consistent language.
  • What if the party is for an eight-year-old child?
  • If you recently brought a snack to another party that was a hit, would you buy the same item without considering alternatives?

      ↑ Use lists, so your information is easier to read. Also, make list items parallel in structure. All these items are questions.

Now that you have learned about how consumers make decisions, you’ll tell me how you decided to buy a product (or not) in the next module’s assignment. ← Directly address your reader, and use simple, clear words to tell them what they need to know or do.

Small Course Changes, Big EDI Impacts

By Kristine Pierick
December 20, 2022

Introduction

Equity, Diversity, and Inclusion. Three small words with huge meaning! So what do these words mean to our Instructional Design team? They mean creating courses where students see their lived experiences valued and represented and space for their voices to be heard. There is no one-size-fits-all approach to developing courses with an equity, diversity, and inclusion (EDI) perspective. What this looks like varies from subject to subject and course to course.

EDI can sometimes feel like an all-or-nothing task. It may feel overwhelming to figure out where to start or how to incorporate it into your course. In that regard, EDI is no different than other course design principles. For example, you may start your course development with one or two really engaging, dynamic discussions or one authentic assessment. And that is great! When the next revision comes around, you may find another assessment to modify or resource to update. EDI is similar. The challenge with EDI can sometimes be where to start. To help, we’ve created the Equity, Diversity, and Inclusion Reflection Document. This document can be used during new course development and revisions to help identify areas where EDI is incorporated well and areas where it could be improved. From that information, we create an EDI action plan for your course.

An Example of Using the EDI Reflection Document

A recent example of how to use this document comes from Lifetime Wellness and Self-Growth, a course that is part of the Collaborative AAS program. Chris Jones (Lecturer of Kinesiology at UW-Eau Claire – Barron County) and I started off the course development by looking at what he wanted to do, where EDI was present in the course already, and where there were opportunities for improvement. One area Chris identified early on was the list of resources provided to students for a semester-long project in the course, the Self-Growth Book Review. Early in the semester, students are given a list of books and are asked to select one related to wellness to read for the assignment. Chris identified that the books on the list were narrow in focus and perspective. Most of the books were written by professional coaches and focused on sports, which wasn’t representative of the professional interests or experiences of students in the Collaborative AAS program. This became the action plan for the semester: to create a more inclusive list of books for students to choose from. We worked with a campus librarian to identify books available to students throughout the program’s partner campuses that would provide diverse voices, perspectives, and lived experiences related to the topic of self-growth.

Along with updating the list of books, we updated the design and layout of the assignment page. The books were organized thematically, annotations for each book were provided, and callouts were added to highlight which of the nine dimensions of wellness each book related to. So not only were the books more diverse in perspectives, but those perspectives were the categories by which the books were organized, making it easy for students to find the books that they were most interested in.

The amount of time it took to make this update was low, and now students have a list of books that represent a more diverse range of voices, lived experiences, and perspectives.

Screenshots of Self-Growth Book Review instructions page on Canvas. Book titles are organized by the perspectives they take on wellness and growth.

Image 1: Screenshots of Self-Growth Book Review instructions page on Canvas. Book titles are organized by the perspectives they take on wellness and growth.

Using the EDI Reflection Document

The reflection document was created to be easy to use for instructors and instructional designers. There are just three steps. Step 1 is to identify the strengths relative to EDI in your current course. The document lists many components of a course and how EDI can be incorporated into each. Step 2 is to identify the opportunities for making the course more equitable and including more diverse perspectives on the subject matter. Step 3 is to identify one of the opportunities from Step 2 and create an action plan for making that course component (and the rest of your course as a result) stronger.

When it comes to incorporating EDI into courses, the most important step is to pick a place and get started. Your instructional designer is here as a resource to help! Make it your new year’s resolution this year to make your course more equitable, diverse, and inclusive.

Four Strategies to Implement Retrieval Practice in Online Courses

By Brian Chervitz
October 20, 2022

Introduction 

In May 2022, Flower Darby was the keynote speaker of the annual Collaborative Faculty Symposium for UW Extended Campus faculty and instructional designers. She spoke about her book Small Teaching Online, which documents ways that instructors can implement small changes to their courses to make big impacts on student outcomes. One important strategy was retrieval practice.  

Retrieval practice is the process of asking students to “retrieve” information from their memory, the repeated act of which strengthens the process of retrieval and improves the recall of that information. For learning that requires memorization and recall (ex. Spanish conjugations, trigonometric values, domain-specific definitions, etc.), retrieval practice is a powerful tool to help students retain information (Roediger & Butler, 2011). Spacing out the instances of retrieval of the information improves the effects (Hopkins et al., 2016; Gurung & Burns, 2018). 

Four Strategies to Implement Retrieval Practice in Online Courses

Retrieval practice can be implemented in an online course in several ways, but it might look different than in face-to-face courses. In traditional course formats, instructors can rely on regularly scheduled meeting times to implement practices at the beginning or end of each meeting. They can also ask students to speak to a peer nearby. Online courses can’t rely on those aspects, so retrieval practice will look different.

1. Knowledge Checks

Rather than asking students to recall previous course content at the beginning or end of a class meeting, instructors can prompt students to recall information at the beginning or end of a module. For instance, at the top of a page in a learning management system (LMS), like Canvas, instructors can ask students several questions about previous content and provide hidden sample answers that students can reveal to compare their answers with the provided answers. 

A callout in a webpage titled "Reflection Check" with 3 reflection questions and sample answers.
Image 1: This course asks students to recall information about the foundations of the US government at the beginning of the next module. Students can click “Show sample response” to see the instructor’s provided answers.

2. Quizzes

In quizzes already used in the course, instructors can include a few questions from previous courses as retrieval practice. No more than around 25% of the quiz should come from past modules, though. In addition, the quizzes themselves can be spaced out throughout a module, rather than clustered at the end, to specifically design spaced retrieval practice in the course.

3. Reflective Activities

Ongoing reflective activities have a variety of benefits for a course, one of which is opportunities for retrieval practice. Prompts for the reflections can require students to use specific content from past modules, such as to connect it to the most recent content. The reflections don’t necessarily have to be written either! Students could record their thoughts in audio or visual formats, too.

4. Flashcards

Flashcards are a classic method of retrieval practice, and if structured well, of spaced retrieval practice, too. Many online tools for creating flashcards can be easily embedded on a Canvas page. Quizlet, for example, provides not just traditional flashcards for vocabulary terms, but also games that can prompt students to retrieve information over and over to improve their recall. 

Flashcards from Quizlet showing one vocabulary term ("essential fat") and directions how to use the flashcards.
Image 2: This course uses flashcards embedded on the Canvas page for students to practice important vocabulary terms.

In Summary 

For information that students should be able to recall quickly, such as definitions or vocabulary terms, retrieval practice is an effective, evidence-based practice to teach students that information. Retrieval practice may look different in online courses than in face-to-face courses. Incorporating past content into knowledge checks, quizzes, reflective activities, and flashcards are four ways to prompt students to continually recall important information, which improves their long-term memory of it. 

References 

Gurung, R. A. R., & Burns, K. (2018). Putting evidence-based claims to the test: A multi-site classroom study of retrieval practice and spaced practice. Applied Cognitive Psychology, 33(5), 732-742. https://doi.org/10.1002/acp.3507.  

Hopkins, R. F., Lyle, K. B., Hieb, J. L., & Ralston, P. A. S. (2016). Spaced retrieval practice increases college students’ short- and long-term retention of mathematics knowledge. Educational Psychology Review, 28, 853-873. https://doi.org/10.1007/s10648-015-9349-8.  

Roediger, H. L., & Butler, A. C. (2011). The critical role of retrieval practice in long-term retention. Trends in Cognitive Sciences, 15(1), 20-27. https://doi.org/10.1016/j.tics.2010.09.003. 

A Framework for Increasing Critical Thinking, Student Engagement, and Knowledge Construction in Online Discussions

By Laurie Berry
July 15, 2022

Many faculty at UW Extended Campus use discussion strategies to engage their students and push them into higher levels of learning. From research, we know such strategies are necessary because most discussions do not naturally lead to higher levels of thinking (Darabi et al., 2011). Many instructors we have talked to have noticed this problem in their own courses—discussions can often feel like busywork or small talk. To achieve deeper discussions that show evidence of critical thinking and promote student engagement, research shows that your best bet is to provide the structure to make that happen (Brokensha & Greyling, 2015; Jarosewich et al., 2010). How do you create that structure? The Framework for Student Engagement and Critical Thinking can be used to provide the structure and support that will guide students into a deeper and more meaningful discussion and engage not only with the content but also with their peers. This five-component framework, developed out of research performed by Laurie Berry and Kristin Kowal (Berry & Kowal, 2022), can be used as a guide to help you add more dimension to your discussions.

High-Level View of Framework
The Framework for Student Engagement and Critical Thinking

Framework Component 1: Detailed Instructions and Clear Expectations

What is it?

Just like we can set up someone for success on a cross-country road trip with a good map, we can set up students for success with detailed instructions and clear expectations on how to approach the discussion. Research shows that when clear guidelines are in place, students can reach higher levels of learning (Gao et al., 2009). Now, this is not new. In online course design, there is a strong need for having clear expectations.

Example language

Below is what clear and detailed instructions might look like in a course:

Example of Instructions

The main idea of this framework component is to provide more guidance before the discussion starts, much like the detailed map for the road trip. The goal is to get students to show evidence that they are thinking more critically. Adding a purpose statement and criteria for success encourages students to push further and move beyond superficial discussion.

Framework Component 2: Share Thought Process

What is it?

The next framework component invites students to share their thought processes in their posts. This is comparable to the think-aloud process that you might already be using in your courses. Urging students to share their thought processes can uncover more detail and depth, which, in turn, can create more opportunities for meaningful discussion.

Example language

How does this component transfer to an online asynchronous discussion? The following is an example of language you can include in your instructions: “You can show evidence of critical thinking by sharing your thought process in doing the activity for all to see.” With this framework component, students are encouraged to share their thought processes from the start.

Framework Component 3: Prompt Discussion with Questions

What is it?

The third framework component asks students to pose questions to invite more discussion with their peers. Asking students to probe deeper and include questions in their posts can uncover areas that they may be struggling with or thinking about. By directing students to do this, you will help invite others to easily join in the discussion conversation and enable students to not only engage with the content but also with each other. You may even notice the discussion including elements of problem-solving and critical thinking, which are strong indicators of the students digging deeper. It can be rare to see students asking questions in their posts. However, when you ask students to include questions in their posts, they will answer the questions posed. Posting questions opens the door for others to easily join in the discussion.

Example language

You can invite students to ask questions or share their reflections by including language like the following in the instructions: “Ask questions of others in your post or reflect on something you may be struggling with or thinking about.”

Framework Component 4: Weave Evidence into Post

What is it?

You may have noticed this, but often when students are asked to use sources with their discussion, they merely post a link at the bottom of their post without referencing it in the discussion itself. This framework component focuses on weaving evidence or sources into the body of the discussion. Research has shown that most discussion prompts do not ask students to refer to materials to support their answers (Jarosewich et al., 2010). Directing students to weave their references into the discussion allows you and others to quickly identify where or how they learned the information rather than assuming the information is tied to something the student may have read.

Example language

Here is an example of language that can be added to the instructions: “Post an opinion or solution from your point of view and weave in evidence to support it. Remember to reference the resources used to provide the evidence.”

Framework Component 5: Reflection

What is it?

After a learning activity, students have developed so much new knowledge and connections, and you want to capture that gained information. This final framework component invites students to share what they have learned or experienced from the activity. It can be powerful to ask students to reflect on how they might have changed based on a learning experience. Adding a reflection component to your discussions can illuminate where construction of new knowledge has occurred. Including this component will take more time for students, but it is helpful for them to be able to synthesize not only their thoughts but also the thoughts and perspectives they gain from others.

Example language

In a discussion post, you can include a reflection component with questions like these to uncover any kind of transformation that has happened during the activity: “Did you learn anything new? Did you change your mind about anything? How have you deepened or expanded your own thinking?”

The process of digging deeper and constructing new knowledge commands a level of attention from students that signifies their engagement. Whenever students can interact with content in ways that allow them to construct new meaning, they form a deeper connection to the content itself and are able to interact more meaningfully with others (Brokensha & Greyling, 2015; Galikyan & Admiraal, 2019; Jarosewich et al., 2010; Wang & Chen, 2008).

Download a PDF handout of the Framework for Student Engagement and Critical Thinking to use as a resource.

References

Berry, L. A., & Kowal, K. B. (2022). Effect of role-play in online discussions on student engagement and critical thinking. Online Learning, 26(3), 4-21.

Brokensha, S., & Greyling, W. (2015). Dispelling e-myths and pre-empting disappointment: Exploring incongruities between instructors’ intentions and reality in asynchronous online discussions. South African Journal of Higher Education, 29(4), 50–76.

Darabi, A., Arrastia, M. C., Nelson, D. W., Cornille, T., & Liang, X. (2011). Cognitive presence in asynchronous online learning: A comparison of four discussion strategies. Journal of Computer Assisted Learning, 27, 216–227.

Galikyan, I., & Admiraal, W. (2019). Students’ engagement in asynchronous online discussion: The relationship between cognitive presence, learner prominence, and academic performance. The Internet and Higher Education, 43, 1–9. https://doi.org/10.1016/j.iheduc.2019.100692

Gao, F., Wang, C. X., & Sun, Y. (2009). A new model of productive online discussion and its implications for research and instruction. Journal of Educational Technology Development and Exchange, 21(1), 65–78. https://doi.org/10.18785/jetde.0201.05

Jarosewich, T., Vargo, L., Salzman, J., Lenhart, L., Krosnick, L., Vance, K., & Roskos, K. (2010). Say what? The quality of discussion board postings in online professional development. New Horizons in Education, 58(3), 118–132.

Wang, Y.-m., & Chen, V. D.-T. (2008). Essential elements in designing online discussions to promote cognitive presence – A practical experience. Journal of Asynchronous Learning Networks, 12(3-4), 157–177.