University of Wisconsin Extended Campus

Archives for Unplanned Outage

Unplanned Outage

UW Milwaukee Power Outage and Intermittent Issues

This morning, a power outage at a UW Milwaukee facility has made access to some campus services less reliable. UITS technologists have stabilized affected services but sporadic outages may occur.

  • Accessing D2L or Canvas with UWM 1Login (your ePantherID) may sporadically fail
  • Students and instructors may be unable to change their passwords (which can be an issue should their password expire today)

If you or your students encounter issues, please contact the UWM Help Desk (helpdesk@uwm.edu, 414-229-4040) or visit gettechhelp.uwm.edu for a snapshot view of outage updates under the “Unplanned Outages” heading.

Virtual Lab Tableau Errors

UPDATE 10/5/18: This issue has been resolved.

Data Science and Applied Computing students have encountered difficulties working with Excel data in Tableau within the Virtual Lab. We have escalated this to the Virtual Lab technicians and will post updates here as we receive them. If you are encountering this issue for an assignment due soon, you may want to connect with your instructor.

Thank you for your patience!

PRISM Unplanned Outage

UPDATE: PRISM is back up and running. Thank you for your patience!

PRISM has been experiencing connection problems this afternoon. As result, users are unable to access the PRISM application at this time.

We are working to restore service shortly. We will post you an update shortly on estimated time to restore services.

GMAIL difficulties in D2L

10/1/18 UPDATE: This issue appears to be resolved. If you continue to experience difficulties resetting your D2L password, please feel free to submit a ticket and we will be happy to look into it further.

We have become aware that students using Gmail e-mail addresses are experiencing difficulties with the following tasks:

  • Receiving password reset links from D2L
  • Responding to tickets submitted using the form to the right

If you need to reset your password in D2L and your D2L account is connected to a Gmail account, please submit a ticket to Tech Support with a different (non-gmail) e-mail address and we will be happy to update your account in D2L which should allow you to change your password.

If you need to submit a ticket to Tech Support, please consider using a non-Gmail e-mail address for now. Campus e-mail addresses are recommended whenever possible.

We will continue to look into the problem in search of a resolution. Thank you for your patience!

Independent Learning Phone Issues

UPDATE: This issue is resolved.

UPDATE: We anticipate regular phone service to be restored to Independent Learning callers by 2 PM Central Time.

Independent Learning calls are experiencing difficulties within our phone system. If you are an Independent Learning student and need to speak with a Student Success Coach, please call 877-895-3276 and hit 1, then *. You will then be able to be routed to the appropriate office.

We appreciate your patience as we work to resolve this issue!