Due to the extreme cold temperatures, the Help Desk will only be available through the web-form to the right until noon on Thursday, January 31. If you need technical assistance, please fill out and submit the form to the right and we will be happy to assist.
Unplanned Outage
TurnItIn Issue
UPDATE: We have received an update that this issue should be resolved for students. Faculty may need to click the “Resubmit to TurnItIn” button if they encounter issues. Thank you for your patience!
TurnItIn, a plagiarism-prevention application, is experiencing errors when students submit assignments. Technicians are working on resolving the issue. If you attempt to submit an assignment and are unable to do so due to the error, please connect with your instructor.
We will post updates as we receive them.
PRISM Access Issues
PRISM has been experiencing intermittent issues on Friday, December 28. Technicians are aware of the problem and are working on resolving it.
Thank you for your patience!
Independent Learning (IL) Canvas password reset issues
When IL students go to change their password in the password portal, some of them are receiving an error indicating that their username is not authorized to access the application. If you encounter this issue, please contact our office by submitting the form to the right.
If you are a new IL student, you may receive the error message after you have set up your account and click “Continue Logging In.” This is a known issue and we have technicians working on resolving it. However, even if you see that screen, you will still be able to log into Canvas, which is a separate website. Please follow the instructions in your welcome e-mail to access your course in Canvas once you have set up your new password and password recovery options.
If you encounter any difficulties with the above, please contact our office by submitting the form to the right.
Reported Difficulties Accessing PRISM, IL Canvas password reset site, UW Colleges e-mail
Students and employees have reported issues accessing PRISM and other UW Colleges/Extensions sites like e-mail. If you encounter difficulties logging in, please try resetting your password by going to the password reset page and clicking “Forgot Password.” Follow the prompts to reset your password. If you continue to experience difficulties, please let us know by submitting the form to the right.
Technicians are working on resolving the issue; we will post updates as they arrive.