Virtual Lab access for course ITM 715: Data Science, is experiencing some technical difficulties at this time. You may encounter error messages such as “Loading Desktop… your desktop will take a few minutes to set up. It may take as long as 12 minutes, we will connect you as soon as it is ready”
We are working on the issue and will post updates as they are available.
When trying to access Canvas, you may be unable to log in, experience long load times and/or page errors. Canvas support is aware of the issue and is working to resolve this as quickly as possible.
Check back here for updates or at: https://status.instructure.com/
When logging into the Virtual Lab users may be experiencing intermittent connectivity. Not all users are affected at this time. If you are experiencing any issues, please refer to the help doc below for more information. Check back here for all future updates.
https://kb.uwex.uwc.edu/ceoel/page.php?id=108831
12:30 UPDATE (Oct 27): Our system is back online and fully operational.
Oct 27 UPDATE: We will be undergoing additional maintenance from noon to 1 p.m. (Central Time). Our ticketing system may not allow the form submissions through. Please submit tickets after that time or call 877-724-7883. If we are not available, please leave a message and we will respond to you as soon as possible.
4:30 p.m. UPDATE: Our ticketing system continues to experience difficulties, but we are closely monitoring the situation as engineers work to resolve it. We will continue to respond to webform submissions as quickly as we are able. For more immediate assistance, please call 877-724-7883.
10/26/20 2:30 p.m. Posting: Our ticketing system will be undergoing maintenance from 3 p.m. to 4 p.m. Central Time today, October 26. Please wait until after 4 p.m. to submit the webform to the right. We will assist you as soon as possible after the maintenance.
October 19 Update: We have implemented an alternative solution for this course. Please see the e-mail from your Success Coach for more information or contact Tech Support if you run into any difficulties and we will be happy to help.
October 5 Update: We continue to engage with our Virtual Lab partners to resolve the issue of intermittent slowness in the CYB Virtual Lab environment. We appreciate your patience and will post updates as they develop.
October 2 Posting: We have received reports of slowness in the Virtual Lab environment for students in the Cybersecurity (CYB) program. Our Virtual Lab partners are working to resolve this high-priority issue. We will post updates here as we receive them.
Office of Online & Professional Learning Resources
Universities of Wisconsin
780 Regent St., Suite 130
Madison, WI 53715
Phone: 608-800-6762
Fax: 608-265-9396