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Archives for Unplanned Outage

Unplanned Outage

Virtual Lab Outage – RESOLVED – Friday November 15, 2024

November 15, 2024

The Virtual Lab experienced an outage from 2:45pm to 4:00pm Central Time. The issue has been resolved. If users experience issues logging in, it is recommended that they restart their machine and attempt logging in again. If this does not work, please contact Technical Support.

RESOLVED: PortalGuard Password Change Issues

September 3, 2024

RESOLVED: This issue has been resolved. Students can access PortalGuard as normal now.

September 3, 9:50 AM

The Password Portal (PortalGuard) is experiencing issues and is currently unavailable. Our team is working to resolve the issue and will post an update when the Portal is available again.

UWEX Tech Support Form and UW Campus Email Issue

October 13, 2023

We are currently aware of and working on an issue where the following email addresses are being blocked by the form for requesting support on this web page:

  • UW-Green Bay
  • UW- Stevens Point
  • UW-Madison

If you are attempting to request support from the form on this page and have any of the above email addresses please use an alternate email address to fill out the form with or give us a call for requesting technical support.

Thank you!

UWEX Knowledge Base Outage

October 3, 2023

The UW-Extended Campus student knowledge base is currently down. We are actively looking into the issue and will post any updates here on the status of the KB. We apologize for any inconvenience.

Virtual Lab Outage October 2

September 28, 2023

The Virtual Lab for UW Flexible Option courses is currently unavailable due to technical difficulties. This outage will be updated once the virtual lab is accessible again. We apologize for any inconvenience.

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Office of Online & Professional Learning Resources
Universities of Wisconsin
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Fax: 608-265-9396

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