University of Wisconsin Extended Campus

Archives for Unplanned Outage

Unplanned Outage

Webform temporarily down for ticket submissions

12:30 UPDATE (Oct 27): Our system is back online and fully operational.

 

Oct 27 UPDATE: We will be undergoing additional maintenance from noon to 1 p.m. (Central Time). Our ticketing system may not allow the form submissions through. Please submit tickets after that time or call 877-724-7883. If we are not available, please leave a message and we will respond to you as soon as possible.

 

4:30 p.m. UPDATE: Our ticketing system continues to experience difficulties, but we are closely monitoring the situation as engineers work to resolve it. We will continue to respond to webform submissions as quickly as we are able. For more immediate assistance, please call 877-724-7883.

 

10/26/20 2:30 p.m. Posting: Our ticketing system will be undergoing maintenance from 3 p.m. to 4 p.m. Central Time today, October 26. Please wait until after 4 p.m. to submit the webform to the right. We will assist you as soon as possible after the maintenance.

Virtual Lab Slowness for Cybersecurity (CYB) Students

October 19 Update: We have implemented an alternative solution for this course. Please see the e-mail from your Success Coach for more information or contact Tech Support if you run into any difficulties and we will be happy to help.

October 5 Update: We continue to engage with our Virtual Lab partners to resolve the issue of intermittent slowness in the CYB Virtual Lab environment. We appreciate your patience and will post updates as they develop.

October 2 Posting: We have received reports of slowness in the Virtual Lab environment for students in the Cybersecurity (CYB) program. Our Virtual Lab partners are working to resolve this high-priority issue. We will post updates here as we receive them.

Microsoft Office 365

Due to the Microsoft Office 365 outage that began late Monday evening (9/28), there are still some lingering issues with stand alone Office 365 tools for some users, as well as the integration with Canvas’ Collaboration tool.

HIMT Virtual Lab Update

Virtual Lab credentials for the HIMT program have not yet been activated, so if you are receiving an Unknown User login failure please check back here for further updates.