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Archives for BSN@Home

BSN@Home

Planned Canvas Maintenance 8/3

July 26, 2023

Canvas will be undergoing a planned maintenance event beginning on Thursday August 3rd at 1:05am CT and is expected to last up to 15 minutes, however it is possible the event may last until 3:05am CT. Canvas access will be unavailable during this time. If you cannot access Canvas past the maintenance window please submit a ticket via our form on this page. Thank you!

Tech Support Hours January 3 – 16

December 21, 2022

UWEX Technical Support will offer limited hours from January 3 through January 16:

  • Mondays – Fridays: 7 a.m. – 7 p.m. (please note our office is closed Monday, January 2)
  • Saturdays and Sundays: 9 a.m. – 6 p.m.

January 16: CLOSED for Dr. Martin Luther King Jr. Day

Regular hours (7 a.m. – 11 p.m.) resume Tuesday, January 17

Tech Support Ticketing System Change November 9, 2022

November 9, 2022

Tech Support will be changing ticketing systems at 2 p.m. on Wednesday, November 9, 2022.

If you have a ticket that was created on or before 2 p.m., November 9, you will receive a new ticket number via email. Please keep an eye out for that update and reply to that email with any updates or information as requested.

Tech Support Thanksgiving Hours 2022

November 9, 2022

Tech Support will offer limited availability during the weekend of the Thanksgiving holiday. Please see below:

  • Thursday, Thanksgiving (November 24): Closed
  • Friday (November 25): 8am – 6pm
  • Saturday (November 26): 8am – 9pm
  • Sunday (November 27): 9am – 11pm

Regular hours (7 a.m. to 11 p.m. 7 days per week) will resume Monday, November 28.

Canvas LMS Unplanned Outage

September 21, 2022

UPDATE: As of 2:30 p.m., Wednesday, September 21, the outage appears to be resolved.

Users are experiencing slowness and errors when accessing Canvas in the US region. An issue has been identified and a fix is being implemented. The issue can be tracked at: https://status.instructure.com/

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Madison, WI 53715

Phone: 608-800-6762

Fax: 608-265-9396

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