University of Wisconsin Extended Campus

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BSN@Home

UWEX Tech Support Holiday Hours

UWEX Tech Support will offer modified hours over the holiday season. Please see the schedule below:

  • December 23 – 8am – 6:30pm
  • December 24 and December 25 – CLOSED
  • December 26 and December 27 – 8am – 6pm
  • December 28 -December 30 – 8am – 7pm
  • December 31 and January 1 – CLOSED
  • January 2 and January 3 – 8am – 6pm

We will return to our normal business hours on January 4.

Multiple System Outages November 20 into November 21

There will be a planned maintenance event beginning the evening of Friday, November 20, lasting through the morning of Saturday, November 21. This outage will affect several systems. Please read the below list to identify if you will be affected.

  • Canvas Access for Independent Learning (IL) and Substance Use Disorders Certificate (SUD-C) students only
  • Calls to Success Coaches, Admissions, Financial Aid, the UWEX Registrar, and Tech Support
  • Permission Number Site access for all programs
  • Flexible Option Student Admission Portal (my.uwex.edu)
  • IL grade entry (IL instructors only)

During the above time period, you will not be able to access any of the above systems. Please arrange your time so that you can do your necessary work outside of the times of the outage.

Tech Support Thanksgiving Hours

Tech Support will offer limited availability during the weekend of the Thanksgiving holiday. Please see below:

  • Thursday 11/26/2020 – Closed (Thanksgiving Day)
  • Friday 11/27/2020 – 8 am to 7 pm
  • Saturday 11/28/2020 – 8 am to 9 pm
  • Sunday 11/29/2020 – 9 am to 11 pm

Webform temporarily down for ticket submissions

12:30 UPDATE (Oct 27): Our system is back online and fully operational.

 

Oct 27 UPDATE: We will be undergoing additional maintenance from noon to 1 p.m. (Central Time). Our ticketing system may not allow the form submissions through. Please submit tickets after that time or call 877-724-7883. If we are not available, please leave a message and we will respond to you as soon as possible.

 

4:30 p.m. UPDATE: Our ticketing system continues to experience difficulties, but we are closely monitoring the situation as engineers work to resolve it. We will continue to respond to webform submissions as quickly as we are able. For more immediate assistance, please call 877-724-7883.

 

10/26/20 2:30 p.m. Posting: Our ticketing system will be undergoing maintenance from 3 p.m. to 4 p.m. Central Time today, October 26. Please wait until after 4 p.m. to submit the webform to the right. We will assist you as soon as possible after the maintenance.

Canvas Maintenance July 21

Canvas will be performing maintenance on July 21 between 3 a.m. and 4 a.m. Central Time. Please note that you may not be able to access Canvas for about 15 minutes during this time.