Tech Support will be changing ticketing systems at 2 p.m. on Wednesday, November 9, 2022.
If you have a ticket that was created on or before 2 p.m., November 9, you will receive a new ticket number via email. Please keep an eye out for that update and reply to that email with any updates or information as requested.
Tech Support will offer limited availability during the weekend of the Thanksgiving holiday. Please see below:
Regular hours (7 a.m. to 11 p.m. 7 days per week) will resume Monday, November 28.
RESOLUTION UPDATE: Oct 19, 2:00 p.m.: The Virtual Lab environment continues to work as expected, and UWEX staff continue to monitor. One of the service providers for the Virtual Lab had a nation-wide outage on Tuesday. Please continue to save often and back up your work.
RESOLUTION: Oct 18, 8:30 p.m.: The issue appears to be resolved, but we are continuing to monitor. Please be sure to back up your work and save often.
Initial Post: Oct 18, 4 p.m.: The Virtual Lab is experiencing an outage. Engineers are actively working on resolving the issue. We will post updates as they develop.
Oct 18, 12:00 p.m.: The Virtual Lab is now allowing log-ins. Please be sure to save and back up your work regularly.
Oct 18, 11:30 a.m.: The Virtual Lab is currently unavailable. Engineers are actively working on resolving the issue. We will post updates as they develop.
UPDATE: As of 2:30 p.m., Wednesday, September 21, the outage appears to be resolved.
Users are experiencing slowness and errors when accessing Canvas in the US region. An issue has been identified and a fix is being implemented. The issue can be tracked at: https://status.instructure.com/
Office of Online & Professional Learning Resources
Universities of Wisconsin
780 Regent St., Suite 130
Madison, WI 53715
Phone: 608-800-6762
Fax: 608-265-9396