Universities of Wisconsin Office of Online and Professional Learning Resources

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BSN@Home

Tech Support Holiday Hours

Tech Support will be available on a reduced schedule from Sunday, December 23, through Tuesday, January 1. The hours of operation are below:

  • Sunday, December 23: 8 a.m. to 6 p.m. (phone calls)
    • Submitted forms will be handled until 9 p.m.
  • Monday, December 24: CLOSED
  • Tuesday, December 25: CLOSED
  • Wednesday, December 26: 8 a.m. to 6 p.m. (phone calls)
    • Submitted forms will be handled until 9 p.m.
  • Thursday, December 27: 8 a.m. to 6 p.m. (phone calls)
    • Submitted forms will be handled until 9 p.m.
  • Friday, December 28: 8 a.m. to 6 p.m.
  • Saturday, December 29: 8 a.m. to 6 p.m.
  • Sunday, December 30: 8 a.m. to 6 p.m. (phone calls)
    • Submitted forms will be handled until 9 p.m.
  • Monday, December 31: CLOSED
  • Tuesday, January 1: CLOSED
  • Wednesday, January 2: 7 a.m. to 11 p.m. (regular business hours)

Possible Slow Video and Presentation Issues

There is currently an outage which is causing potential for slow playback of video and narrated PowerPoint presentations in D2L and Canvas. Technologists are aware of the issue and are currently working on resolving it. Thank you for your patience! We will post updates as we receive them.

Technical Difficulties

UPDATE 11/8/18 – This issue is resolved. Thank you for your patience!

 

We are currently experiencing difficulties with our ticketing system and our response time is a little slower than normal. We appreciate your patience as we work through this issue. If you need assistance, please feel free to call 877-724-7883.

UW Extension Webpages – Planned Outage September 29

Several UW Extension CEOEL sites will be unavailable Saturday, September 29, from 9:00 PM until midnight due to a scheduled network outage for a firewall upgrade. Please avoid using the below sites during that time:

  • Independent Learning site (IL student accounts, registration, etc.)
  • LPV (Independent Learning Instructors)
  • BSN Registration site

If you experience difficulties using these sites outside of the time mentioned above, please let us know by submitting the form to the right.

 

GMAIL difficulties in D2L

10/1/18 UPDATE: This issue appears to be resolved. If you continue to experience difficulties resetting your D2L password, please feel free to submit a ticket and we will be happy to look into it further.

We have become aware that students using Gmail e-mail addresses are experiencing difficulties with the following tasks:

  • Receiving password reset links from D2L
  • Responding to tickets submitted using the form to the right

If you need to reset your password in D2L and your D2L account is connected to a Gmail account, please submit a ticket to Tech Support with a different (non-gmail) e-mail address and we will be happy to update your account in D2L which should allow you to change your password.

If you need to submit a ticket to Tech Support, please consider using a non-Gmail e-mail address for now. Campus e-mail addresses are recommended whenever possible.

We will continue to look into the problem in search of a resolution. Thank you for your patience!