The Student Success Coach (SSC) delivers exceptional student services to program students by engaging, advising, and providing proactive comprehensive success coaching for student engagement, retention, persistence and graduation. The Student Success Coach will work within a program team serving as the functional expert for student services and provide cross-functional backup for fellow team members and student services colleagues. The person in this role will be fully conversant in the goals and objectives, curriculum, and administrative details of the primary program assigned.
This position is located in our Madison office and is not offered remotely.
- Serve as the lead Student Success Coach (SSC) within a program team. Represent the student services perspective; make recommendations to the student services program manager regarding changes to processes that may enhance the student experience.
- Serve as a facilitator, connecting students to campus services and resources for financial aid, academic advising, tutor selection and career counseling.
- Proactively coach non-traditional students, assisting them to identify action plans to address barriers and achieve personal goals.
- Identify critical points in the student life cycle and develop individualized practices to maximize student persistence, retention, and degree completion.
- Evaluate student status within the program, monitor progress, and reengage students who are at risk for academic failure.
- Participate in student services meetings; collaborate with student services staff members to share information about system initiatives, best practices, and issues related to the professional practice of student services. Serve as back-up coach across programs as needed.
- Develop awareness of student experience and patterns and recommend improvements to enhance student engagement, persistence and retention as an advocate and voice of the student.
- Bachelors Degree
- One year experience working in student services, recruiting, advising, human services or related field
SKILLS, KNOWLEDGE, AND ABILITIES
- Demonstrated experience utilizing active listening and critical thinking skills to effectively solve problems Outstanding interpersonal skills
- Excellent oral and written communication skills with ability to match message delivery to audience needs via phone and through online delivery methods
- Understanding of and experience providing excellent customer service for internal and external customers
- Ability to use an array of technology tools including databases, Microsoft office suite, and social networking
HOW TO APPLY
A complete application will include the following:
- A letter of interest addressing applicant qualifications and experience as they relate to the responsibilities of the position.
- A professional resume.
References will be requested if selected as a finalist. References must include names, email, addresses, and telephone numbers of three professional references including at least one current or past supervisor.
If you are a current UW Employee, visit your UW Self Service account, under Recruiting select Careers and enter 14019 into the main search field.
Please direct requests for information to:
Erika Bengtson, Human Resources Specialist
TO ENSURE CONSIDERATION
For assured consideration, complete applications must be submitted by February 23, 2018.