The University of Wisconsin-Extension, division of Continuing Education, Outreach and E-Learning (CEOEL) is currently seeking an innovative and passionate Academic Success Coach to join our growing Student Affairs team. The Academic Success Coach, or ASC, is essential to the success of the UW Flex student. An Academic Success Coach is assigned to a Flex student upon admission and remains the student’s primary point person throughout enrollment in the program. Information and assistance is provided to the student along a wide range of domains, including traditional academic advising, mentoring, general student services, and educational coaching. The Academic Success Coach works closely with the UW Flex program admissions team and enrollment team to assist in ensuring a smooth transition from the point of admission to advising, enrolling and advancing in their studies. Proactive wrap around support is provided in an individualized manner to assist the student in navigating and succeeding as a UW Flexible Option student.
The UW Flexible Option provides nontraditional students with high-quality, competency-based, self-paced learning opportunities, along with the academic and student services needed to help students succeed. The UW Flexible Option offers a portfolio of degrees, certificates, and courses drawn primarily from the existing program array in the UW System. To learn more about the UW Flexible Option Program, visit http://flex.wisconsin.edu/.
This position is located in our Madison office and is not offered remotely.
- Connect with all assigned UW Flex students within specified time frames to introduce the academic success coaching process and establish a proactive and supportive wrap around relationship that will be fostered and maintained through the student life cycle
- Ensure that students are provided with an individualized learning plan that identifies resources for managing areas of challenge and concern, and timely next steps required to reach agreed upon academic goals
- Monitor student academic progress and communicate with each student at frequent and regularly scheduled times; intervening as appropriate to assist those students having difficulty
- Serve in a liaison capacity with faculty and other program representatives in assisting students in understanding their specific progress and mastery
- Provide information and support in related operational matters of registration, financial aid, paying tuition, understanding transfer credit and other nonacademic areas
- Respond to life coaching needs, ensuring that work/life barriers to success are identified and addressed
- Provide career guidance, describe career opportunities, and refer students to campus partner career services units who can assist in matching student educational goals in their program of interest
- Work closely with the internal and external stakeholders to ensure the established enrollment and retention goals are met. Utilize available systems to accurately track activities, and prepare reports as requested
- Be available and responsive to students during scheduled hours and for urgent needs .Urgent needs may sometimes occur in an evening or on a weekend, as required by student and/or program needs
- Work closely with campus partners and program representatives as assigned. Some travel may be required as training and mentoring is provided by program partners to the ASC
- Serve on division-wide teams as appropriate, participate in appropriate professional development opportunities, and perform miscellaneous duties as assigned
- Bachelors degree
- Minimum of 1 year of professional experience in advising, counseling, coaching or related field
- Flexibility in being available during evenings and/or weekends to accommodate program demands, and accommodating occasional travel will be expected
- Excellent oral and written communication skills with ability to match message delivery to audience needs
- Strong computer skills with proficiency in MS Office Suite (MS Word, Excel, Power Point and Outlook)
- Masters degree in appropriate fields (counseling, education, student affairs, social work, psychology, etc.)
- Professional experience in a higher education setting
- Experience or content expertise in a program subject area of need (financial aid, advising experience with Nursing, IT, or business programs, etc.)
- Experience with Customer Relationship Management (CRM) software, Salesforce preferred
KNOWLEDGE, SKILLS AND ABILITIES
- A passion for assisting others in realizing their goals through higher education
- Demonstrated ability and desire to provide the highest level of customer service
- Proven ability to effectively communicate via phone and online delivery methods
- Ability to understand challenges faced by online, non-traditional learners and develop meaningful relationships to facilitate student success
- Strong time management skill and organizational skills
- Ability to flourish and thrive in a fast paced environment of rapid change, be comfortable with ambiguity, and think on one’s feet
- Ability to think outside the box and provide innovative approaches to challenges that arise
- Ability to successfully juggle multiple demands and effectively manage time and tasks.
HOW TO APPLY
A complete application will include the following:
- A letter of interest addressing applicant qualifications and experience as they relate to the responsibilities of the position.
- A professional resume.
References will be requested if selected as a finalist. References must include names, email, addresses, and telephone numbers of three professional references including at least one current or past supervisor.
Please direct requests for information to:
Erika Bengtson, Human Resources Specialist
TO ENSURE CONSIDERATION
For assured consideration, complete applications must be submitted by February 23, 2018.